Band 6+: You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter •Describe the problem with the equipment. •Explain how this problem is affecting your work. •Say what you want the shop or company to do.

Dear customer service.

I hope this letter find you well. I am writing to inquire regarding the maintenance of my printer that is used for my daily work at home. Recently, the printer didn’t work properly and rejected some jobs without any reason. The issue started to happen from a blackout last week. So, i assumed that the issue is related to the hardware, instead of software.

I used the printer around twice per week. It highly affected not only my daily work but also my children’s homework. I hope it can be fixed as soon as possible.

I understand that the issue is quite difficult to fix. If the progress will be delay until next week, is it possible to provide a temporary one for me to work ? One more thing, please let me know about the price before fixing it. I look forward to hear your update.

Best wishes.

Lucas