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Letter

Band 5+: You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter •Describe the problem with the equipment. •Explain how this problem is affecting your work. •Say what you want the shop or company to do.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

My name is Marina. I am writing this letter to share my dissatisfaction with your service of Wifi providing router. I have been your customer since 2018. My customer ID is PKS1045678.

I faced malfunctioning of wifi signals last year also during the rainy season and recorded my complaint against it but you said the company has elaborated the system and I will never face this problem again. But yesterday was the first rain of the season and the yellow light of the router turned orange continuously and the signal drops

As I am a freelancer, I have to do all the work from home. I have to submit the project to the client within timelines to earn money. The other problem is I do all the work online and on web pages but because the signals drop suddenly I am unable to save my work which also enhances my workload and I am unable to meet the deadlines.

My router’s name is Astro ptcl 345. I want you to change my router to an upgraded level so i will never face this issue in the future

yours faithfully,

Marina sheikh

Word Count: 193

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

router: 3

Try using synonyms for the above words

Task Response

6

The letter addresses the task by describing the problem with the equipment, explaining how it affects work, and stating what action is desired. However, more details could be provided about the specific issues faced with the router to enhance task response.

Coherence & Cohesion

5.5

The letter is mostly coherent and cohesive, with a clear structure. However, there are some abrupt transitions between ideas. Consider using linking words to improve the flow of the letter.

Lexical Resource

5.5

There is a good range of vocabulary used, but some repetition and lack of variety in expressions. Try to incorporate more diverse vocabulary to enhance the lexical resource.

Grammatical Range & Accuracy

5.5

The letter demonstrates a reasonable range of grammatical structures. Some errors in punctuation and sentence structure are present. Proofreading for such errors can improve grammatical accuracy.

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