Band 5+: You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter •Describe the problem with the equipment. •Explain how this problem is affecting your work. •Say what you want the shop or company to do.

Dear Sir/Madam,

I work as an editor in my company and I do my job sitting in the comforts of my home. Recently, I purchased a keyboard from your shop at lane 666, Transylvania because one of my prior keyboards was malfunctioning. For the past 2 days, it was working quite well, but now the keys aren’t operating properly.

Due to this issue, my work is being delayed and I am not able to perform functions needed for editing. I have many projects laid back to complete and the deadline is near.

I even tried contacting your customer service, but they are just taking this matter lightly. I still have the receipt of payment and the bill to give you the proof of value. I want your company to cooperate and exchange my keyboard as soon as possible.

I hope you take a look into this matter and take the appropriate action.

Thanks & Regards.