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Letter

Band 6+: You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter •Describe the problem with the equipment. •Explain how this problem is affecting your work. •Say what you want the shop or company to do.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I hope you are in good health. The purpose of my letter is that last week I purchased a high speed WIFI device, from your store in Vaughan. The issue is that the WIFI device gets disconnected several times in between my work.

According to the description of the product, the device should be providing high speed internet, but it is not functioning as specified in the product advertisement and keep getting disconnected. The thing is I am Civil engineer by profession, and I am currently working from home. Furthermore, my work Is solely based on drawing and designing for which I require good speed WIFI. As the device is not functioning properly, I am facing delays in my work which is resulting in various complaints from clients.

Therefore, I request your company to kindly look into this matter and send someone to get the modem replaced as early as possible. I have heard your company is reliable and known for its after-purchase customer service, therefore I am hopeful that my issue will be resolved soon.

Thank you for consideration.

Yours faithfully

Muhammad

Word Count: 187

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

device: 4

speed: 3

Try using synonyms for the above words

Task Response

7

The letter adequately addresses the task by describing the problem with the equipment, explaining how it affects work, and stating the desired action from the company. To improve, consider providing more specific details about the equipment and its impact on your work.

Coherence & Cohesion

6

The letter is well-organized with clear paragraphing. Ideas are logically presented, and there is a good use of cohesive devices. To enhance coherence, ensure smoother transitions between sentences and paragraphs.

Lexical Resource

6

There is a wide range of vocabulary used appropriately. Try incorporating more technical terms related to the equipment and work to demonstrate an even higher level of lexical resource.

Grammatical Range & Accuracy

6

A variety of sentence structures are used correctly. Some minor punctuation errors are present. To improve, pay attention to subject-verb agreement and use more complex grammatical structures.

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