Band 7+: You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter •Describe the problem with the equipment. •Explain how this problem is affecting your work. •Say what you want the shop or company to do.

Dear Sir or Madam,

I am one of your regular customers, and I am writing this letter to express my dissatisfaction with the laptop I purchased from your company at the end of September.

I currently work at home as a freelancer, and due to my workload, I have to use my laptop pretty much every day. A few weeks ago, I bought this laptop at one of your stores, which has a good reputation in my city. After I received my laptop, I was excited and found that it was so fast and strong. However, a few days ago, when I used it, it could not run the Excel software, which affected my work. I cannot do my job effectively. Furthermore, the laptop’s battery was running out quickly, so I had to recharge it repeatedly. This laptop seems to not be updated.

This problem made my job hard, and I am unable to finish my tasks. As a freelancer like me, I have a lot of fields and important information to access. This issue interrupts my work with my clients. If I cannot complete my work for my clients on time, maybe I will get complaints from my clients and even make up a contract.

As the gadget is still under warranty, I am able to suggest a repair or replacement. I want to replace the laptop with a new one. If you need extra information, I agree to provide any information or any questions from your company. Don’t hesitate.

I hope you consider this problem. Thank you for your kindness and attention to my complaint.

I look forward to hearing from your company.

Kayla.