Letter

Band 5+: You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter. Describe the problem with the equipment Explain how this problem is affecting your work Say what you want the shop or company to do

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Dear Sir or Madam,

I am writing this letter to inform you about the HP Printer which I recently bought from your company. Last Sunday, I purchased this item from the Coquitlam store.

I supposed to use this equipment for my home office as I need to print some documents in high resolution. As the store manager explained during the deal, this printer was the one which had higher in quality compared with others. However, I noticed that it doesn’t have much quality than he explained and always I am getting error message while printing. After two-three attempts, I cannot get any printouts either.

Therefore, I could not be able to perform my functions smoothly and I cannot deliver some documents to my clients due to this failure. I contacted customer service department on last Monday to inform this matter and I haven’t received positive response from them yet.

I requested you to either replace or repair my printer within 2-3 business days as this affects my regular business operations. You can reach out to me via mobile by +604-725-8945 or email at omesha@yahoo.com. Your early response is highly appreciated.

Regards,

Omesha

Word Count: 192

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

printer: 3

Try using synonyms for the above words

Task Response

The letter addresses all three prompts of the task effectively. The writer describes the technical issue, explains the impact on their professional life, and provides a clear resolution. The tone is appropriate for a formal complaint. To improve and reach a higher band, ensure better grammatical precision, particularly regarding verb tenses and comparative structures (e.g., 'I was supposed to use' instead of 'I supposed to use', and 'it doesn't have as much quality as' instead of 'it doesn't have much quality than'). Additionally, refining sentence flow to avoid repetitive structures would enhance the overall sophistication of the response.

Coherence & Cohesion

The letter follows a logical structure, addressing all three bullet points from the task. The progression of ideas is clear, moving from the purchase details to the problem, the impact, and finally the requested solution. However, the flow is occasionally interrupted by awkward phrasing and grammatical errors. To improve, focus on using smoother transitional phrases and ensuring that the relationship between sentences is more fluid. For example, instead of starting sentences abruptly, use cohesive devices like 'Consequently' or 'Due to these issues' to link the problem to the impact on your work.

Lexical Resource

The vocabulary used is adequate for the task and allows the reader to understand the situation. You have used some appropriate terms like 'high resolution,' 'business operations,' and 'customer service department.' However, there are several instances of imprecise word choices and awkward collocations (e.g., 'doesn't have much quality than he explained' or 'perform my functions'). To reach a higher band, aim for more natural and sophisticated expressions. Instead of 'perform my functions,' you might say 'carry out my professional duties,' and instead of 'doesn't have much quality,' you could say 'the print quality does not meet the standards described.'

Grammatical Range & Accuracy

Grammatical errors are present throughout the letter and occasionally hinder the clarity of your message. There are issues with verb tense and structure (e.g., 'I supposed to use' should be 'I am supposed to use' or 'I intended to use'), comparative structures ('higher in quality compared with others' and 'much quality than'), and word order ('always I am getting'). Additionally, some phrases like 'I could not be able to' are redundant; 'I am unable to' is more concise. Work on mastering basic sentence structures, particularly subject-verb agreement, correct use of comparatives, and the proper formation of passive and continuous tenses.

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