It is widely believed that artificial intelligence will have a detrimental effect on employment because they are taking over worker’s place. Meanwhile, others argue that AI will have a positive impact and improves work experience. This essay strongly opposed the use of AI because it can increase the risk of being unemployed and reduce customers’ satisfaction.
First and foremost, as artificial intelligence becomes more advanced, companies are firing their workers and use AI instead. This phenomenon lead employees to be jobless because it is believed that AI machines are great at doing repetitive tasks such as receptionist, waiter, or even food delivery. This will make employees go through hardship dealing with getting hired in the future. For example, many restaurants in China are using AI to deliver food to the table, while their old employees are protesting to retain their old position.
Furthermore, artificial intelligence machines are not suitable to use its emotions to deal with customers’ feelings. This is because humans are more experienced with understanding emotions and they can make a good use of their feelings to enhance the quality of their workplace such as physical movements and welcoming gestures. For instance, there are numerous reports from restaurants and hotels in China stating that they are dissatisfied and unhappy with using the up-to-date machine.
In conclusion, although AI can ease the hardship of shop and restaurant owners, using AI can be risky and people are left dealing with job position if it is not used in the right way.