I am writing to you to express my dissatisfaction with a radio which I have bought from one of your local retail shop.
Let me inform you that the device was faulty since day one because the radio frequency was not working properly. Therefore, it was sent back to the company for reparation. It has been already a week since I have heard from your shop. I am quite disheartened because it was a gift for my father’s birthday which is due tomorrow.
Hence, I am requesting that you provide a valid explanation for this long delay and you should have at least keep me updated about the reparation. I am extremely disappointed because your branch has a great reputation in the locality and I expected a good customer service but unfortunately, you did not live up to that.
I am afraid if I do not receive the radio within three days, I would be force to write a negative review on your social media platform. Also, I would request you either to get the work quickly or provide me with an unfaulty and new radio.
Hope to hear from you soon.
Yours sincerely,
Jonas Kevin
