Opinion

Band 5+: Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

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Dear Sir or Madam,

Nowadays online shopping is much faster and reasonable in terms of price. Unfortunately, I am disheartened to write this letter to you because of your service and communication.

However, it has already 03 weeks passed, I purchased a WiFi router from your online platform, and as per policy, it will be delivered within two working days. I don’t know the reason, I have yet not received the product. Could you please brief me on the cause of it? In addition, I already sent an email with my invoice for your attention. Hence you are not giving me any acknowledgment. Meanwhile, I am paid the cost and running out of communication due to the WiFi router.

Anyway, as you are a leading online shop this kind of service is not accepted by you. I am seeking your early action on it and the delivery of my product soon, Otherwise, transfer my money to my bank account which I already gave.

If you could give me the information as soon as possible, it would be much appreciated from my side. I am looking forward to hearing from you.

Yours sincerely,

Kodar.

Word Count: 193

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

online: 3

already: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the situation by explaining the delay in receiving the product, expressing dissatisfaction with the service, and requesting immediate action. However, the position could be further developed by providing specific details about the bad service experienced and the impact it has had. Additionally, the request for immediate delivery or a refund is clearly stated.
The essay falls short of the required 250 words.

Coherence & Cohesion

The letter is generally coherent and the message is easy to follow. However, there are some issues with cohesion, such as the abrupt transition between discussing the delay and the lack of acknowledgment. Consider using cohesive devices to better connect ideas. Additionally, paragraphing could be improved for better organization and clarity.

Lexical Resource

The vocabulary used is fairly varied, but there are some inaccuracies and awkward phrasings that affect the overall lexical resource. Try to use more precise and appropriate vocabulary to convey the message effectively. Additionally, there is room for improvement in the control of lexical features for a more sophisticated expression.

Grammatical Range & Accuracy

The range of grammatical structures is somewhat limited, and there are noticeable errors in punctuation and grammar throughout the letter. Work on using a wider variety of sentence structures and pay closer attention to punctuation and grammar for improved accuracy.

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Band 5+

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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