Public Service Broadcast - IELTS Listening Answers & Explanations
From IELTS Recent Actual Test 1 Academic Listening Test 2 · Part 2 · Questions 11–20
Audio
Questions
Questions 11–15 Note Completion
Complete the notes below.
Write NO MORE THAN TWO WORDS AND / OR A NUMBER for each answer.
Public Service Broadcast
Volunteer workers must be at least 11 years old.
Job applicants should not have 12.
Job applicants are asked to submit 13 and 14.
The employer will pay the expenses of 15 and phone calls.
Questions 16–18 Table Completion
Complete the table below.
Write NO MORE THAN TWO WORDS for each answer.
| TYPE OF PEOPLE | DUTIES | SERVICE TIME |
|---|---|---|
| Wheelchair users | Drive them in volunteer's
16 to view nature |
Tuesday afternoons |
| The blind | Read books to them | 17 |
| Disabled children | Take care of them on holiday | for one week in
18 |
Questions 19–20 Note Completion
Complete the notes below.
Write NO MORE THAN THREE WORDS AND / OR A NUMBER for each answer.
If you are willing to become a volunteer, here is some information to help:
Contact Person: Mary Smith
Post Office Box: 19
E-mail Address: 20
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q11 | 18 | First of all, applicants must be over 18 years of age | Excerpt/Transcript Explanation: The transcript tells us that everyone who applies for the work must be older than 18. The speaker notes that there are no exceptions to this rule. Answer Explanation: The answer "18" means that people who want to volunteer must be at least eighteen years old. Reason For Correctness: The correct answer is "18" because the speaker explicitly states that age is the first requirement for all people who apply for the positions. The text uses the phrase "over 18 years of age" to define the minimum age needed to apply. |
| Q12 | police records | Second, persons interested in these positions may not have police records | Excerpt/Transcript Explanation: The transcript states that anyone who wants to take one of these volunteer jobs is required to have no history of criminal activity. Answer Explanation: The answer "police records" means an official list that shows every time a person has been arrested or found guilty of a crime. Reason For Correctness: The correct answer is "police records" because the speaker explicitly states that people interested in these volunteer jobs are not allowed to have one. The speaker mentions that the company will verify this with the police to ensure the applicant has a clean background. Words like "past and present drug users" and "sex offenders" are used as examples of who cannot apply because of their history with the law. |
| Q13 | references | In addition, applicants must supply references from past or present employers or teachers along with their recent CV | Excerpt/Transcript Explanation: The transcript states that people applying for the job need to give (supply) letters from people they have worked for or learned from (references) as well as their work history document (CV). Answer Explanation: The answer "references" means messages or letters from people who know you, such as a former boss or a teacher, who can tell an employer that you are a good person and a hard worker. Reason For Correctness: The correct answer is "references" because the speaker lists the items that people must provide to apply for the volunteer jobs. The speaker specifically mentions that along with a CV, people must provide these recommendation statements from employers or teachers to prove their work history and character. |
| Q14 | CV / curriculum vitae | In addition, applicants must supply references from past or present employers or teachers along with their recent CV | Excerpt/Transcript Explanation: The transcript explains that people who want the job must give (supply) letters from people they worked for or learned from (references) and also their newest CV. Answer Explanation: The answer refers to a document that lists your education and work history, which is often called a CV or curriculum vitae. Reason For Correctness: The correct answer is based on the list of documents required for the application. The speaker mentions that applicants need to provide 'references' and also their 'recent CV'. In this context, 'supply' means to give or submit, and 'along with' means in addition to something else. |
| Q15 | transportation / transport | For example, they will pay for transportation to and from the job site. Aside from that, the cost of phone calls is covered | Excerpt/Transcript Explanation: The transcript says that the employer will pay for the workers' travel to the workplace and also for any phone calls they have to make for the job. Answer Explanation: The answer "transportation" or "transport" refers to the act of traveling or moving things from one place to another using a vehicle like a car, bus, or train. Reason For Correctness: The correct answer is determined by the section of the talk discussing money. The speaker mentions that while the jobs do not pay a salary, the organization will refund some costs. Specifically, they pay for travel (transportation) and telephone usage. |
| Q16 | own car / car | But the most important requirement is that the volunteer must have his own car | Excerpt/Transcript Explanation: The transcript clearly says that having a personal car is the most necessary rule for this volunteer position. Answer Explanation: The answer means the person who wants to help must use their own personal vehicle to drive the people they are assisting. Reason For Correctness: The correct answer is 'own car' because the speaker explains that for the position of helping people in wheelchairs, volunteers are expected to take their clients to scenic spots. To perform this duty, the speaker mentions that having a car is the most important requirement. This matches the table's request for what the volunteers use to drive the clients to see nature. |
| Q17 | Monday mornings | For these positions, you must be available on Monday mornings | Excerpt/Transcript Explanation: The transcript says that for the job of reading to the blind, the volunteers must be able to work on Monday mornings. Answer Explanation: The answer "Monday mornings" is the specific time of the week when volunteers are needed to read to people who cannot see. Reason For Correctness: The correct answer is found in the section of the talk about reading to the blind. The speaker explains the requirements for this job, such as reading English clearly. Then, he specifically mentions that the people doing this work need to be free and ready to work on Monday mornings. |
| Q18 | August | In any case, you are needed to care for the children for one week in August | Excerpt/Transcript Explanation: The transcript says that volunteers are needed to help the children for a seven-day period during the month of August. Answer Explanation: The answer is the month of August, which is when the volunteer work with children takes place. Reason For Correctness: The correct answer is August because the speaker clearly says that the work caring for disabled children lasts for one week in that specific month. The phrase in the transcript 'one week in August' matches the text 'for one week in' provided in the table. |
| Q19 | 651 | The mailing address is Worldwide Helpers, Post Office Box 651, East Surrey BY8 99C | Excerpt/Transcript Explanation: The transcript says that if you want to send mail to the company called Worldwide Helpers, you must use Post Office Box 651 in the city of East Surrey. Answer Explanation: The answer is the specific box number (651) that you should use when sending mail to this organization. Reason For Correctness: The correct answer is 651 because the speaker gives the full mailing address for people who want to apply for a job using traditional mail. When describing where to send a letter, the speaker explicitly states that the Post Office Box number is 651. |
| Q20 | acrawfor@worldwidehelpers.org | Or you can send e-mail to acrawfor@worldwidehelpers.org. That's A-C-R-A-W-F-O-R at W-O-R-L-D-W-I-D-E-H-E-L-P-E-R-S dot org | Excerpt/Transcript Explanation: The transcript clearly states the email address for the organization, even spelling individual characters like 'A-C-R-A-W-F-O-R' to confirm the exact spelling. Answer Explanation: The answer is the electronic mail (email) address given for people to send their volunteer applications. Reason For Correctness: The correct answer is located near the end of the announcement. After providing a physical mailing address, the speaker explains that people can also apply using email. The speaker then says the specific address and carefully spells it out letter by letter to make sure listeners write it down correctly. |
Transcript
Continuing our broadcast of public service announcements, Worldwide Helpers announces upcoming vacancies for a number of volunteer worker positions. All applicants must meet the following requirements.
First of all, applicants must be over 18 years of age. The company apologises, but there can be no exceptions to this rule. Second, persons interested in these positions may not have police records. Minor traffic offences like a parking ticket are, of course, no problem. But, and I quote, "past and present drug users and sex offenders" need not apply. The employer will, of course, check with the police to verify your clean record.
In addition, applicants must supply references from past or present employers or teachers along with their recent CV. These references must testify as to the applicant's work habits and/or character. Remember, these are references from employers or teachers. A note from your dear old Mum won't do. Worldwide Helpers assures me that they will contact these references to confirm they are genuine.
Although all positions are volunteer, the employer will reimburse some of your expenses. For example, they will pay for transportation to and from the job site. Aside from that, the cost of phone calls is covered.
As for the positions themselves, there are three types. The first involves assisting persons confined to wheelchairs. For this position, volunteers must be physically fit and in excellent health. They must be able to lift at least 150 pounds. They should also have a current First Aid certificate from the Red Cross. But the most important requirement is that the volunteer must have his own car. On Tuesday afternoons, the volunteers take their clients to various scenic spots around the city to experience and enjoy nature.
If you don't drive, but you'd still like to get involved, the centre has a number of openings for people to read to the blind. Readers must, of course, read English clearly. Persons with no foreign accent are preferred. For these positions, you must be available on Monday mornings. Oh, wait, I see a note here. There is one opening for someone who can read Urdu. Apparently, there is a Pakistani blind person who'd like to hear his or her native language. But the other positions are all in English.
And finally, there are a limited number of volunteers needed to care for disabled children. I'm sorry, but the information I've been given does not say how many children or what disabilities they have. In any case, you are needed to care for the children for one week in August. Apparently, this will be at the close of the summer holiday. I would guess this involves helping them with the routine chores of daily life. Again, volunteers for this position must know basic First Aid, be in good health, and be able to lift up to 75 pounds.
All applications for this position have to be submitted no later than Monday, August 8th. Applications may be made either by regular postal service - the "snail mail" - or by e-mail. The mailing address is Worldwide Helpers, Post Office Box 651, East Surrey BY8 99C. Please write "ATTENTION: Mary Smith" on the envelope. Or you can send e-mail to acrawfor@worldwidehelpers.org. That's A-C-R-A-W-F-O-R at W-O-R-L-D-W-I-D-E-H-E-L-P-E-R-S dot org. So get out there and do something good!
OK, our next announcement is looking for someone to "facilitate" tiger breeding at the London Zoo. And, get this, it's a "strictly volunteer" position. That means you don't get paid! Oh my God... I'm sorry ladies and gentlemen, but I just have to laugh...