Hartline Car Insurance - IELTS Listening Answers & Explanations
From Collins Practice Tests For IELTS 1 Academic Listening Test 3 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–4 Form Completion
Complete the form below.
Write NO MORE THAN THREE WORDS AND / OR A NUMBER for each answer.
| Example
Model |
Answer
Ford Fiesta |
| Registration | 3R1 1 |
| Current mileage | 2 miles |
| Estimated yearly mileage | 6,000 a year |
| Overnight parking | 3 |
| Cover | Third party 4 |
| No claims bonus | 6 years |
Questions 5–7 Multiple Choice (Three Answers)
Choose THREE letters, A-G.
Questions 8–10 Form Completion
Complete the form below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
| Name | Liam Byrd |
| Address | 35 Bottiville Crescent, Birmingham |
| Postcode | 8 |
| Date of birth | 11/11/1969 |
| Telephone | 0121 677 9887 |
| Payment by | 9 |
| Card number | **** **** **** 1551 |
| Security number | *** |
| How did the customer hear about Hartline? | 10 |
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | JTW | Yes, it's 3R1 JTW | Excerpt/Transcript Explanation: The transcript shows that Liam identifies his car's registration number by saying these letters and numbers. Answer Explanation: The answer is the last part of the car's license plate or registration number. Reason For Correctness: The correct answer is JTW because when the insurance agent asks for the car's registration number (the letters and numbers on the car's license plate), Liam gives the full code as 3R1 JTW. Since the form already shows 3R1, the missing part to complete the number is JTW. |
| Q2 | 90,000 / 90000 | Debbie: And what's the current mileage Mr Byrd? Liam: Very high unfortunately! 90,000 miles | Excerpt/Transcript Explanation: The transcript shows the insurance worker asking for the car's current mileage, and Liam providing the answer 90,000. Answer Explanation: The answer 90,000 is the total distance, in miles, the car has been driven before now. Reason For Correctness: The correct answer is 90,000 because Debbie asks for the 'current mileage' and Liam answers with the number '90,000'. In car insurance, the 'current mileage' is the total distance recorded on the car's odometer at the time of the application. |
| Q3 | on the road | Well, I don't have a garage or a driveway so it'll be on the road | Excerpt/Transcript Explanation: The transcript shows Liam saying that since he does not have a personal parking space like a garage or driveway, the vehicle will be parked on the street. Answer Explanation: The answer "on the road" means that Liam will park his car on the public street outside his home during the night. Reason For Correctness: The correct answer is "on the road" because the insurance agent asks Liam where the car will stay at night. Liam explains that he does not have a private garage or a driveway, so he must park it on the street. |
| Q4 | fire and theft | Just third party fire and theft | Excerpt/Transcript Explanation: The transcript shows Liam telling the insurance agent that he wants the insurance plan called "third party fire and theft" because his car is old. Answer Explanation: The answer "fire and theft" completes the description of the specific car insurance plan that Liam chooses for his vehicle. Reason For Correctness: The correct answer is "fire and theft" because Liam explicitly selects this level of insurance coverage when given a choice between "fully comprehensive" and "third party fire and theft." He chooses this option because he considers his car to be old and does not feel he needs the most expensive type of insurance. |
| Q5 | — | — | |
| Q6 | — | — | |
| Q7 | B / D / G | I'd like to take out the 14-day courtesy car though, and keep my no claims bonus so I'll protect that and I'd like to have the windscreen cover as well |
Excerpt/Transcript Explanation: The transcript shows Liam asking for three specific things he wants to add to his insurance: a car to use for 14 days if his own is being fixed, a way to keep his discount for not having accidents, and insurance for the car's windows. Answer Explanation: The answer shows the three extra insurance options Liam picked: a 14-day courtesy car, protecting his no claims bonus, and insurance for his windscreen. Reason For Correctness: The correct answer is B, D, and G because Liam specifically asks for these three services during his conversation with Debbie. While he declines legal cover and driver injury insurance, and explains he already has breakdown cover elsewhere, he clearly states he wants to add the 14-day courtesy car, protect his no claims bonus (a discount for safe drivers), and include windscreen cover for the car's glass. |
| Q8 | B56 1ED | 35 Bottiville Crescent, Birmingham, B56 1ED | Excerpt/Transcript Explanation: The transcript shows Liam giving his complete address to the worker, and the final part (B56 1ED) is the postcode needed to fill out the form. Answer Explanation: The answer B56 1ED is the postal code for Liam Byrd's house. Reason For Correctness: The correct answer is B56 1ED because, in the conversation, the insurance worker named Debbie asks for Liam's address. Liam replies with his full address, including the house number, street name, city, and finally the postcode, which is B56 1ED. |
| Q9 | debit card / Visa card | Liam: By debit card if that's OK Liam: It's a Visa card |
Excerpt/Transcript Explanation: The transcript shows two parts where Liam confirms how he will pay. First, he chooses a debit card over a credit card. Second, he confirms the specific brand is Visa. Answer Explanation: The answer identifies the method of payment Liam uses to buy his car insurance, which is either a debit card or a Visa card. Reason For Correctness: The correct answer is found when the insurance worker asks about the payment method. Liam first says he wants to pay using a debit card. When asked for more details, he says it is a Visa card. These details provide the specific payment information needed for the form. |
| Q10 | on the Internet | Debbie: Thank you. Finally, can I just ask how you got to hear about our company? Liam: Yes, sure. I found you on the Internet | Excerpt/Transcript Explanation: The transcript captures the moment the customer service agent asks how the customer discovered the company, and Liam answers that he looked for them online. Answer Explanation: The answer means Liam used a search engine or a website online to find out about the insurance company. Reason For Correctness: The correct answer is 'on the Internet' because at the end of the phone call, the employee (Debbie) asks Liam how he learned about their company. Liam answers that he discovered them while using the web. Paying attention to the phrase 'hear about' helps identify that the agent is asking for the source of information, while Liam's phrase 'found you' indicates how he located them. |
Transcript
Debbie: Good afternoon, Hartline Car Insurance. How can I help you?
Liam: Hello. I'd like to speak to someone about car insurance.
Debbie: Certainly sir. Can I take your name please?
Liam: It's Liam. Liam Byrd.
Debbie: Okay Mr Byrd. Is the policy for you?
Liam: Yes, I bought the car last night. It's still with the original owner though ... until I get the insurance sorted out. Will I be able to do this over the phone now?
Debbie: Of course sir. If you have all the information we need to process the application, we should be able to sort it out for you immediately. Could you tell me the make and model Mr Byrd.
Liam: Yes, it's a Ford Fiesta.
Debbie: And can I have the registration number please?
Liam: Yes, it's 3R1 JTW.
Debbie: Okay ... I can see it's a 2002 model, is that right?
Liam: That's right, yes.
Debbie: And what's the current mileage Mr Byrd?
Liam: Very high unfortunately! 90,000 miles.
Debbie: Okay. It's obviously very reliable!
Liam: Hopefully, yes.
Debbie: And how many miles will you be driving per year?
Liam: Erm, probably about 6,000 a year.
Debbie: Okay. And where will the car be kept overnight?
Liam: Well, I don't have a garage or a driveway so it'll be on the road.
Debbie: Okay, nearly there. When would you like the policy to be effective from? Immediately I suppose?
Liam: Yes. I'm hoping to drive the car home this evening so could I be covered from today?
Debbie: Yes, that's fine. Now, do you want fully comprehensive cover or third party fire and theft?
Liam: Just third party fire and theft. It's only an old car.
Debbie: And how much no claims bonus have you got, sir?
Liam: 6 years.
Debbie: Okay. Have you decided to take up any of our additional cover options? We have legal cover, for a small fee each month. And we can offer a very competitive rate for driver injury insurance or—
Liam: No, no thanks ... Sorry but I've already looked through what's available on your website and how much it all costs. I've got breakdown cover with another company and the car comes with a spare set of keys so I should be okay there. I'd like to take out the 14-day courtesy car though, and keep my no claims bonus ... so I'll protect that and I'd like to have the windscreen cover as well.
Debbie: Okay Mr Byrd. So that's third party fire and theft, with additional cover for a courtesy car, protected no claims bonus and windscreen cover. That comes to £425. We'll need to see proof of your no claims bonus. Can you send this to us?
Liam: Yes, no problem at all.
Debbie: Okay, I just need your payment details and I can process this for you. So can I have your full name please?
Liam: It's Liam Byrd. That's B-Y-R-D.
Debbie: And your address?
Liam: 35 Bottiville Crescent, Birmingham, B56 1ED.
Debbie: And your date of birth?
Liam: The 11th of November 1969.
Debbie: And your telephone number Mr Byrd?
Liam: 0121 677 9887.
Debbie: How will you be paying Mr Byrd? By credit card?
Liam: By debit card if that's OK.
Debbie: Yes, that's fine. What kind of card is it?
Liam: It's a Visa card.
Debbie: Okay. Can you give me the full number that runs across the centre of the card?
Liam: Yes, it's 2337 4006 2005 1551.
Debbie: And the three-digit security number on the reverse of the card?
Liam: Okay ... hang on ... Yes, it's 426.
Debbie: Thank you. Finally, can I just ask how you got to hear about our company?
Liam: Yes, sure. I found you on the Internet.
Debbie: Thanks. Okay, your payment has been processed successfully. You're now covered Mr Byrd. Would you like us to send your documents to you or are you happy to download them from the website?
Liam: Would you mind posting them to me please? I'd like a paper copy and my printer's not working.
Debbie: No problem Mr Byrd.