Dear sir.
I’m writing complaint about the heating system which is not working.
Firstly when I paid the deposit and you gave me the keys to apartment mamba room number 2a, everything was working well when I entered the my room. However when evening came I wanted to turn on the heating system to keep the room warm, it didn’t work.
I have a problem with pneumonia which I was diagnosed with and that made me to leave the place that I used to leave and come and rent your apartment since my previous house did not have a heating system. The reasons I told you perfectly when we first met and I told you my problems.
So I want you to either fix the heating system as soon as possible because of my health or otherwise refund me so that I can go and look for a beer apartment with better heating system.
Yours faithfully
Hillary
