TOTAL INSURANCE INCIDENT REPORT - IELTS Listening Answers & Explanations
From Cambridge IELTS 08 Academic Listening Test 2 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–3 Form Completion
Complete the form below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
| TOTAL INSURANCE INCIDENT REPORT | |
| Example
Name |
Answer
Michael Alexander |
| Address | 24 Manly Street, 1 , Sydney |
| Shipping agent | 2 |
| Place of origin | China |
| Date of arrival | 3 |
| Reference number | 601 ACK |
Questions 4–10 Table Completion
Complete the table below.
Write ONE WORD AND/OR A NUMBER for each answer.
| Item | Damage | Cost to repair/replace |
|---|---|---|
| Television | The 4
needs to be replaced |
not known |
| The 5
cabinet |
The 6 of
the cabinet is damaged |
$ 7 |
| Dining room table | A 8 is
split |
$200 |
| Set of china | Six 9
were broken |
about
$ 10 in total |
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | Milperra | MICHAEL: It's 24 Manly Street, Milperra near Sydney. JUDY: What was the suburb, sorry? MICHAEL: Milperra. M-I-L-P-E-R-R-A | Excerpt/Transcript Explanation: The transcript shows Michael giving his full address. He says the street name first, then the name of the suburb, and finally the city. To help the lady, he spells the suburb name letter by letter. Answer Explanation: The answer is the name of the suburb where Michael currently lives. Reason For Correctness: The correct answer is "Milperra" because when Michael is asked for his current address, he mentions the street, the suburb, and the nearby city. The agent asks him to clarify the name of the suburb, and he spells it out clearly to ensure it is recorded correctly on the form. In Australia, a suburb is a specific area or neighborhood within a larger city like Sydney. |
| Q2 | First Class Movers | JUDY: Right. Now, who was the shipping agent Mr Alexander? MICHAEL: You mean the company we used? JUDY: Yes, the company who packed everything up at the point of origin. MICHAEL: Oh, it was . . . er . . . First Class Movers | Excerpt/Transcript Explanation: The transcript shows Judy asking Michael for the shipping agent's identity. Michael asks if she means the company they used for the move, and after she confirms, he states that the name of the company is First Class Movers. Answer Explanation: The answer 'First Class Movers' is the name of the moving company that Michael hired to transport his belongings. Reason For Correctness: The correct answer is identified when the insurance agent, Judy, asks Michael for the name of the shipping agent. She explains that she wants to know which company packed his items. Michael clarifies this and provides the name 'First Class Movers' as the business responsible for the shipment. |
| Q3 | 28 November / 28th November / 28th of November | JUDY: Don't worry, all of that information will be in the documentation. Now, the dates. Do you know when the ship arrived? MICHAEL: It left on the 11th of October and got to Sydney on the 28th of November | Excerpt/Transcript Explanation: The transcript shows the insurance agent asking specifically for the date the ship arrived. The caller explains that while the ship started its journey in October, it reached Sydney on the 28th of November. Answer Explanation: The answer is the day and month that the ship reached its destination in Australia. Reason For Correctness: The correct answer is identified by listening for the specific date the ship arrived. In the conversation, Judy asks Michael for the arrival date. Michael provides two dates: the departure date (October 11th) and the arrival date in Sydney (November 28th). Since the form asks for the 'Date of arrival,' the correct response is 28 November. The phrase 'got to' is used here as a synonym for 'arrived.' |
| Q4 | screen | The screen has a huge crack in it so it's unusable | Excerpt/Transcript Explanation: The transcript shows that the part of the television where people watch shows (the screen) is broken with a large line or break in it, so it cannot be used anymore. Answer Explanation: The answer is the front glass part of the television that shows the picture. Reason For Correctness: The correct answer is screen because Michael describes this specific part of his television as having a 'huge crack,' which makes the device 'unusable.' He mentions that because of this damage, the item cannot be fixed ('repaired') and he will need a 'new one' to replace it. |
| Q5 | bathroom | MICHAEL: The cabinet from the bathroom was damaged as well | Excerpt/Transcript Explanation: The transcript shows Michael clearly stating that the cabinet that got damaged during his move was the one from his bathroom. Answer Explanation: The answer "bathroom" tells us which room the damaged cabinet was located in. Reason For Correctness: The correct answer is "bathroom" because when Michael describes the broken items to the insurance agent, he identifies the cabinet by its location. He says "The cabinet from the bathroom was damaged as well," which tells the agent that the specific piece of furniture that broke was his bathroom cabinet. |
| Q6 | door | Well, the back and the sides seem okay but the door has a huge hole in it | Excerpt/Transcript Explanation: The transcript shows that the back and the sides of the cabinet are alright, but there is a big hole in the door. Answer Explanation: The answer is door, which is the specific part of the furniture that was broken. Reason For Correctness: The correct answer is door because Michael explains that while the sides and the back of the bathroom cabinet are fine, the door is the part that was ruined by a large hole. In insurance claims for damaged items, it is important to specify which part is broken. |
| Q7 | 140 | Well, when I bought it last year I paid $125 for it. But the one I've seen here in Sydney is a bit more expensive, it's $140 | Excerpt/Transcript Explanation: The transcript shows that Michael checked the price of a cabinet in Sydney. Even though he paid less in the past, he says the price to get a new one now is $140. Answer Explanation: The answer is 140, which is the amount of money needed to buy a new cabinet to replace the broken one. Reason For Correctness: The correct answer is 140 because Michael compares the price he originally paid ($125) with the price he saw in Sydney to replace it. Since the table asks for the cost to repair or replace the item, the higher current price of $140 is the one that needs to be recorded for the insurance claim. |
| Q8 | leg | MICHAEL: My dining room table. It's a lovely table from Indonesia. It must have been very hot inside the container because one leg has completely split down the middle. The top and the other three look okay thank goodness | Excerpt/Transcript Explanation: The transcript shows Michael describing the damage to his table. He notes that while the top and the other three legs are fine, one leg has a crack or split all the way down. Answer Explanation: The answer "leg" refers to one of the vertical supports that holds up the dining table. Reason For Correctness: The correct answer is "leg" because Michael explains that his dining room table was damaged due to heat. He says that "one leg" of the table has "split down the middle." Since the question asks to identify what part of the table is split, "leg" is the correct choice. |
| Q9 | plates | Well, we have a lovely set of china plates and dishes, you know, with matching cups, saucers, the lot. They were all in the one box which must have got dropped because some plates were broken – six actually | Excerpt/Transcript Explanation: The transcript shows Michael describing his set of dishes and noting that six individual plates were broken when the box was dropped. Answer Explanation: The answer "plates" refers to the flat, round dishes used for holding food that were broken during the move. Reason For Correctness: The correct answer is "plates" because Michael specifies that within his set of china dishes, there were exactly six items broken, and he identifies these specific items as plates. He mentions other items like cups and saucers, but only the plates are reported as damaged. |
| Q10 | 60 | JUDY: Okay, so that would be around $60 altogether? MICHAEL: Yes, that's right | Excerpt/Transcript Explanation: The transcript shows Judy suggesting that the total cost for the plates is $60 and Michael confirming that she is correct. Answer Explanation: The answer 60 refers to the total amount of money, in dollars, to replace the broken plates. Reason For Correctness: The correct answer is 60 because Michael states that six plates were broken and that each one costs $10. Judy then calculates the total and asks, 'so that would be around $60 altogether?' Michael agrees with her calculation. The words 'altogether' and 'in total' have a similar meaning here. |
Transcript
JUDY: Good morning. Total Insurance. Judy speaking, how may I help you?
MICHAEL: I recently shipped my belongings from overseas back here to Australia and I took out insurance with your company. Some items were damaged during the move so I need to make a claim. What do I have to do?
JUDY: Okay, well first I need to get a few details about this. Can you give me your name please?
MICHAEL: Yes. It's Michael Alexander.
JUDY: Okay. And your address please?
MICHAEL: My old address or my current one?
JUDY: Your current one.
MICHAEL: It's 24 Manly Street, Milperra near Sydney.
JUDY: What was the suburb, sorry?
MICHAEL: Milperra. M-I-L-P-E-R-R-A.
JUDY: Right. Now, who was the shipping agent Mr Alexander?
MICHAEL: You mean the company we used?
JUDY: Yes, the company who packed everything up at the point of origin.
MICHAEL: Oh, it was . . . er . . . First Class Movers.
JUDY: Okay . . . where were the goods shipped from?
MICHAEL: China, but the ship came via Singapore and was there for about a week.
JUDY: Don't worry, all of that information will be in the documentation. Now, the dates. Do you know when the ship arrived?
MICHAEL: It left on the 11th of October and got to Sydney on the 28th of November.
JUDY: Okay. I need one more thing. There's a reference number. It should be in the top right-hand corner of the pink form they gave you.
MICHAEL: Let me have a look. I have so many papers. Yes, here it is. It's 601 ACK.
JUDY: Thanks.
JUDY: I need to take down a few details of the actual damage over the phone before you put in a full report. Can you tell me how many items were damaged and what the damage was?
MICHAEL: Yes, well four things actually. I'll start with the big things. My TV first of all. It's a large one . . . very expensive.
JUDY: Our insurance doesn't cover electrical problems.
MICHAEL: It isn't an electrical problem. The screen has a huge crack in it so it's unusable.
JUDY: I see. Any idea of the price to repair it?
MICHAEL: No. Well, I don't think it can be repaired. It will need a new one.
JUDY: Okay. I'll make a note of that and we'll see what we can do. Now, what was the second item?
MICHAEL: The cabinet from the bathroom was damaged as well. It's a lovely cabinet, we use it to keep our towels in.
JUDY: And what is the extent of the damage?
MICHAEL: Well, the back and the sides seem okay but the door has a huge hole in it. It can't be repaired. I'm really not very happy about it.
JUDY: And how much do you think it will cost to replace it?
MICHAEL: Well, when I bought it last year I paid $125 for it. But the one I've seen here in Sydney is a bit more expensive, it's $140.
JUDY: Right, and what was the third item?
MICHAEL: My dining room table. It's a lovely table from Indonesia. It must have been very hot inside the container because one leg has completely split down the middle. The top and the other three look okay thank goodness.
JUDY: Any idea of the price to repair it?
MICHAEL: Well, I had an estimate done on this actually because it is a very special table to us. They quoted us $200, which is really pricey so I hope the insurance will cover the total cost.
JUDY: I'm sure that will be fine. What was the last item, Mr Alexander?
MICHAEL: Well, we have a lovely set of china plates and dishes, you know, with matching cups, saucers, the lot. They were all in the one box which must have got dropped because some plates were broken – six actually.
JUDY: And can you tell me the replacement value of these?
MICHAEL: Well, it's hard to say because they were part of a set but they can be up to $10 each as it's such a good set.
JUDY: Okay, so that would be around $60 altogether?
MICHAEL: Yes, that's right.
JUDY: And is that all of the items?
MICHAEL: Yes. So what do I have to do now?