Band 5+: Do you think the rise of automated customer service will diminish the value of human empathy in the marketplace?

Your pronunciation is above average. However, you may find complexity in certain words challenging. Regular practice should aid in improvement.

The response addresses the topic but lacks depth and clarity in its argumentation. While the answer touches upon the preference for human work and the cost-effectiveness of automation, the reasoning becomes circular and confusing toward the end. Specifically, the final sentence ('When work is done by people, it's not really okay for today's day because our robots can replace our people') contradicts the previous point and does not clearly explain how empathy is preserved or diminished. To improve, focus on developing a logical progression of ideas: first, acknowledge the efficiency of automation, then explain why human empathy remains a unique and irreplaceable asset in customer relations, and finally, conclude how these two elements might coexist. Avoid repetitive phrasing and ensure that each sentence adds new, supporting information to your central argument.

The speaker attempts to address the question but struggles with coherence. There is significant repetition of ideas and a lack of logical progression in the final sentence, which becomes quite confusing ('it's not really okay for today's day because our robot can remove our people'). To improve, use more sophisticated cohesive devices (e.g., 'Furthermore', 'Consequently', 'In contrast') and ensure that each sentence builds logically upon the previous one to form a complete argument.

The vocabulary is quite basic and repetitive (e.g., using 'work' and 'people' multiple times). There is an attempt to use some relevant terms like 'automated service' and 'diminish', but the phrasing is often imprecise (e.g., 'it's just a technique. make a program for it'). To reach a higher band, try to use more precise synonyms for 'work' (e.g., labor, employment, professional services) and 'people' (e.g., consumers, clients, workforce).

The response contains frequent grammatical errors that occasionally impede communication. There are issues with subject-verb agreement, comparative structures ('cheaper when manual work' instead of 'cheaper than'), and sentence structure. The final clause is particularly fragmented. Focus on mastering comparative structures and complex sentence formations (subordinate clauses) to improve your score.