Band 9: You recently bought a product from a local store, but it has stopped working properly. You visited the store to get it fixed, but the staff were unhelpful. Write a letter to the store manager. In your letter: describe the problem with the product explain what happened when you tried to get it fixed say what you would like the manager to do Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam,

I am writing to express my concerns regarding a set of headphones I purchased from your store last week, which has been malfunctioning.

The issue with the headphones is that when I connect the aux cable, the sound initially works but then cuts out if the cable is moved slightly. Additionally, strange noises replace the audio, making the product unusable.

When I visited your store to seek assistance, I was disappointed with the staff’s response. They were unhelpful and informed me that their responsibility ends once the item is sold. This experience did not meet my expectations of customer service.

As the item is still within the 30-day guarantee period, I kindly request that you inspect the headphones and either repair or replace them. Alternatively, a refund would be appreciated. I would also suggest that staff be reminded of the importance of respectful customer interactions.

Thank you for your attention to this matter.

Yours sincerely,

Jay Varma