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Practice dictation & shadowing on the Cambridge IELTS 15 Academic Listening Part 1 Test 4.
Cambridge IELTS 15 Academic Listening Test 4 Part 1
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Speaker 1 (1)
Hello. Do you mind if I ask you some questions about your journey today?
Speaker 1 (2)
We're doing a customer satisfaction survey.
Speaker 2 (3)
Yes. Okay. I've got about 10 minutes before my train home leaves. I'm on a day trip.
Speaker 1 (4)
Great. Thank you. So first of all, could you tell me your name?
Speaker 2 (5)
It's Sophie Bird.
Speaker 1 (6)
Thank you. And would you mind telling me what you do?
Speaker 2 (7)
I'm a journalist.
Speaker 1 (8)
Oh, really? That must be interesting.
Speaker 2 (9)
Yes. It is.
Speaker 1 (10)
So was the reason for your visit here today work?
Speaker 2 (11)
Actually, it's my day off. I came here to do some shopping.
Speaker 1 (12)
Oh, right.
Speaker 2 (13)
But I do sometimes come here for work.
Speaker 1 (14)
Okay. Now I'd like to ask some questions about your journey today, if that's okay?
Speaker 2 (15)
Yes. No problem.
Speaker 1 (16)
Right. So can you tell me which station you're travelling back to?
Speaker 2 (17)
Staunfirth, where I live.
Speaker 1 (18)
Can I just check the spelling? S-T-A-U-N-F-I-R-T-H?
Speaker 2 (19)
That's right.
Speaker 1 (20)
And you traveled from there this morning?
Speaker 2 (21)
Yes.
Speaker 1 (22)
Okay. Good. Next, can I ask what kind of ticket you bought?
Speaker 1 (23)
I assume it wasn't a season ticket as you don't travel every day.
Speaker 2 (24)
That's right. No. I just got a normal return ticket.
Speaker 2 (25)
I don't have a railcard, so I didn't get any discount.
Speaker 2 (26)
I keep meaning to get one because it's a lot cheaper.
Speaker 1 (27)
Yes. You'd have saved 20% on your ticket today.
Speaker 1 (28)
So you paid the full price for your ticket?
Speaker 2 (29)
I paid £23.70.
Speaker 1 (30)
Okay. Do you think that's good value for money?
Speaker 2 (31)
Not really. I think it's too much for a journey that only takes 45 minutes.
Speaker 1 (32)
Yes. That's one of the main complaints we get.
Speaker 1 (33)
So you didn't buy your ticket in advance?
Speaker 2 (34)
No. I know it's cheaper if you buy a week in advance, but I didn't know I was coming then.
Speaker 1 (35)
I know. You can't always plan ahead.
Speaker 1 (36)
So, did you buy it this morning?
Speaker 2 (37)
No. It was yesterday.
Speaker 1 (38)
Right. And do you usually buy your tickets at the station?
Speaker 2 (39)
Well, I do usually, but the ticket office closes early and I hate using ticket machines.
Speaker 2 (40)
I think ticket offices should be open for longer hours.
Speaker 2 (41)
There's always a queue for the machines, and they're often out of order.
Speaker 1 (42)
A lot of customers are saying the same thing.
Speaker 2 (43)
So to answer your question, I got an e-ticket online.
Speaker 1 (44)
Okay. Thank you. Now I'd like to ask you about your satisfaction with your journey.
Speaker 1 (45)
So what would you say you were most satisfied with today?
Speaker 2 (46)
Well, I like the Wi-Fi on the train. It's improved a lot.
Speaker 2 (47)
It makes it easier for me to work if I want to.
Speaker 1 (48)
That's the first time today anyone's mentioned that.
Speaker 1 (49)
It's good to get some positive feedback on that.
Speaker 1 (50)
And, is there anything you weren't satisfied with?
Speaker 2 (51)
Well, normally, the trains run on time and pretty reliable, but today there was a delay.
Speaker 2 (52)
The train was about 15 minutes behind schedule.
Speaker 1 (53)
Okay. I'll put that down.
Speaker 1 (54)
Now, I'd also like to ask about the facilities at the station.
Speaker 1 (55)
You've probably noticed that the whole station's been upgraded.
Speaker 1 (56)
What are you most satisfied with?
Speaker 2 (57)
Uh, I think the best thing is that they've improved the amount of information about train times, etcetera, that's given to passengers.
Speaker 2 (58)
It's much clearer. Before, there was only one board and I couldn't always see it properly, which was frustrating.
Speaker 1 (59)
That's good. And is there anything you're not satisfied with?
Speaker 2 (60)
Let's see. I think things have generally improved a lot.
Speaker 2 (61)
The trains are much more modern, and I like the new cafe.
Speaker 2 (62)
But one thing is that there aren't enough places to sit down, especially on the platforms.
Speaker 1 (63)
Okay. So I'll put seating down, shall I, as the thing you're least satisfied with?
Speaker 2 (64)
Yes. Okay.
Speaker 1 (65)
Can I ask your opinion about some of the other facilities?
Speaker 1 (66)
We'd like feedback on whether people are satisfied, dissatisfied, or neither satisfied nor dissatisfied.
Speaker 2 (67)
Okay.
Speaker 1 (68)
What about the parking at the station?
Speaker 2 (69)
Well, to be honest, I don't really have an opinion as I never use it.
Speaker 1 (70)
So neither satisfied nor dissatisfied for that then?
Speaker 2 (71)
Yes. I suppose so.
Speaker 1 (72)
Okay..