Easytravel Travel Agency - IELTS Listening Answers & Explanations
From IELTS Recent Actual Test 6 Academic Listening Test 1 · Part 2 · Questions 11–20
Audio
Questions
Questions 11–15 Multiple Choice (One Answer)
Choose the correct letter, A, B, or C.
Questions 16–20 Plan Labeling
Identify the rooms in the office plan.
Write the correct letter, A-G, next to the questions.
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q11 | B | We specialise in eco travel, or holidays designed to get you amongst nature, ignoring the hustle and bustle of big cities | Excerpt/Transcript Explanation: The transcript states that the company's main work is helping people visit nature and avoid the noise and crowds of cities. Answer Explanation: The answer means that the company focuses most of its work on planning trips to natural places like forests or mountains rather than cities. Reason For Correctness: The correct answer is B because the speaker uses the word 'specialise,' which means nature travel is their main focus. They describe their holidays as being 'amongst nature' and specifically say they 'ignore' big cities. While Nepal is mentioned, it is just one example of a destination, not their entire focus. |
| Q12 | A | That’s for trips overseas, obviously, to Europe, to North America, but primarily for the Asian market, which is generally more popular in this part of the world | Excerpt/Transcript Explanation: The transcript explains that although the overseas staff organize trips to many different continents, they focus most of their effort on Asia since more people want to go there. Answer Explanation: The answer means that the staff members for trips to other countries work most often on travel to Asia. Reason For Correctness: The correct answer is Asia because the speaker says that while the agency handles trips to Europe and North America, they focus 'primarily' on the Asian market. The word 'primarily' is a keyword that means mostly or mainly, and the speaker explains that this is because Asia is more popular for travelers in that area. |
| Q13 | B | What about the deserts, anyone? What about some striking red-rock gorges? Then, talk to our domestic consultants, who can arrange anything you want. But they deal with the accounts in the morning, so you’ll need to talk to them in the afternoon | Excerpt/Transcript Explanation: The transcript explains that for deserts and gorges, you need to talk to the domestic consultants. It tells the listeners that these workers are busy with business tasks in the morning, so you should visit them during the afternoon. Answer Explanation: The answer means that people who want to see deserts and gorges should visit the office in the afternoon. Reason For Correctness: The correct answer is B because the speaker explains that domestic consultants handle the trips to deserts and gorges. These consultants are busy doing 'accounts' (office work involving money) in the morning, so customers are told they must talk to them in the afternoon instead. |
| Q14 | C | Mostly, by being closer, some of them can be done in a day tour. Yes, it’s fast and convenient, with none of those long-haul bus trips which often leave you cramped and uncomfortable, and stuffing heavy suitcases into luggage racks | Excerpt/Transcript Explanation: The transcript explains that since these regional places are nearby, you can visit them and come back on the same day. This is helpful because it is quick and you do not have to deal with the discomforts of long bus rides or carrying heavy bags. Answer Explanation: The answer means that you can visit regional places in a short amount of time. Reason For Correctness: The correct answer is C because the speaker explains that because regional locations are close to the city, they can be visited as part of a 'day tour.' This makes the trip 'fast' and 'convenient' compared to long travel. The other options are incorrect because the speaker uses the comfort of buses and suitcase storage to describe the problems of long-distance trips, not the benefits of regional ones. |
| Q15 | A | Yes, they are big, yes, they are comfortable, but what makes them especially different is the personal attendant, who accompanies the driver, ready and willing to serve you, and ensure that your trip is the very best | Excerpt/Transcript Explanation: The transcript explains that the buses have a worker (a personal attendant) whose job is to help the travelers. Even though the buses are large and nice to sit in, this special help is what makes them stand out from other buses. Answer Explanation: The answer is Service. Reason For Correctness: The correct answer is Service because the speaker mentions that while the buses are big (size) and comfortable, the thing that makes them 'especially different' is the personal attendant. This attendant is there to 'serve you,' which highlights the importance of the service provided on these buses. |
| Q16 | D | Firstly, the consultant on the left, next to the plant, is the ‘Local Tours’ consultant, serving tours in the immediate vicinity of this city | Excerpt/Transcript Explanation: The transcript states that the first travel worker on the left side, who is sitting by a plant, is the person who helps with trips in the nearby city area. Answer Explanation: The answer is D, which represents the location of the desk where you can book local tours. Reason For Correctness: The correct answer is D because the speaker provides a step-by-step guide to where the office workers sit. They state that the 'Local Tours' worker is on the far left side, right next to a plant. This desk handles trips in the area very close to the city. Keywords to look for are 'left' and 'next to the plant' to find the correct spot on a layout. |
| Q17 | F | Next to her is what we call ‘Regional Tours’, targeting the state-wide options. Next to her is the ‘Interstate Tours’, and that can involve either buses or planes, in the former case, utilising the SleekLine Bus service, as you know | Excerpt/Transcript Explanation: The transcript explains that right after the desk for state-wide travel, the next desk belongs to the 'Interstate Tours' section, where people can organize trips using buses or airplanes. Answer Explanation: The answer 'F' identifies the specific desk in the travel agency where customers can book 'Interstate Tours,' which are trips that go from one state to another. Reason For Correctness: The correct answer is F because the travel agent describes the order of four consultants sitting at a long counter. She explains their jobs starting from left to right. The first desk (D) is for local tours, the second desk (E) is for regional tours, and the third desk (F) is for interstate tours. By following this sequence, 'Interstate Tours' matches the location labeled as F. |
| Q18 | B | Now, as I said, we can do international tours, and for that you need our big office, just through that door - the one between those two plants | Excerpt/Transcript Explanation: The transcript states that for international travel, there is a large office. To find it, you need to walk through the door that is between two plants. Answer Explanation: The answer B labels the room where customers go for International Tours. Reason For Correctness: The correct answer is B because the tour representative explains that the 'big office' used for international tours can be found by going through a specific door. She describes this door's location as being situated between two plants. On the map provided in the test, position B matches this description. Useful keywords to remember are 'international tours', 'big office', and 'between those two plants'. |
| Q19 | C | However, if your international tour is in the Asian region, which is generally our most popular option, then we deal with that in a separate room the one opposite International Tours, but not the corner one. Just go through that door on the left - the one next to that cupboard | Excerpt/Transcript Explanation: The transcript explains that for trips to Asia, guests go to a special room. This room is across from the International Tours room, it is not in the corner, and the door to get inside is on the left, next to a cupboard. Answer Explanation: The answer C is the letter on the map that points to the room for travel to the Asian region. Reason For Correctness: The correct answer is C because the representative describes the location of the room for Asian tours in detail. She says it is across from the International Tours room and is not the room in the corner. She also mentions the door to this room is on the left side, next to a cupboard. Key terms to notice are 'separate room', 'opposite', and 'not the corner one'. |
| Q20 | A | Just go through that door on the left - the one next to that cupboard. The door next to that is, in fact, our General Office, so please don’t go through there. That’s reserved for staff members only | Excerpt/Transcript Explanation: The transcript explains that the General Office is located behind the door right next to the door for Asian tours. It also notes that this room is specifically for employees and not for customers. Answer Explanation: The answer is A. This letter represents the General Office where travel agency staff work. Reason For Correctness: The correct answer is A because the speaker gives directions to different rooms in the agency. She explains that there is a door for Asian tours next to a cupboard, and the door directly next to that one is the General Office. She also mentions that this area is for staff only, which matches the description for room A in many office mapping tasks. |
Transcript
You will hear a representative from EasyTravel Travel Agency explaining to some customers the benefits of her company.
Hello everyone. Now, you’re here because you’re interested in travel, right? And you’re in the right place, for at EasyTravel, we have the best deals for the best locations. We specialise in eco travel, or holidays designed to get you amongst nature, ignoring the hustle and bustle of big cities. So, whether you want to hike in Nepal, as many people do, or follow some jungle paths in the rainforests of Queensland, we can give you the best deal.
If you look at our office here, you’ll see our overseas consultants. That’s for trips overseas, obviously, to Europe, to North America, but primarily for the Asian market, which is generally more popular in this part of the world. Most people like that touch of the orient, right? But they also like the domestic market, since this country offers its fair share of beautiful natural vistas. What about the deserts, anyone? What about some striking red-rock gorges? Then, talk to our domestic consultants, who can arrange anything you want. But they deal with the accounts in the morning, so you’ll need to talk to them in the afternoon. And remember, our office doesn’t open at night, sorry to say.
Now, around the outskirts and outer regions of this city, there are many beautiful places that you might not be aware of. And the advantages of these regional locations are many. Mostly, by being closer, some of them can be done in a day tour. Yes, it’s fast and convenient, with none of those long-haul bus trips which often leave you cramped and uncomfortable, and stuffing heavy suitcases into luggage racks.
But, I should tell you about our buses, those that are needed for the somewhat more distant holiday destinations. They definitely do not suffer from those problems I just mentioned. We use the services of the famous Sleek Line Company, whose buses are known as the very best. Yes, they are big, yes, they are comfortable, but what makes them especially different is the personal attendant, who accompanies the driver, ready and willing to serve you, and ensure that your trip is the very best. So, whether it’s overseas or local, we can certainly give you what you want. Now, do you have any questions?
Right, let me orient you to our main EasyTravel office here. On this table right beside us are travel magazines for you to browse through, and on the wall next to that are many more, for all parts of the world. Our four travel consultants sit over there, on the other side of that long counter. That’s right, four of them, side by side, all serving various regions.
Now, let me tell you their specific functions. Firstly, the consultant on the left, next to the plant, is the ‘Local Tours’ consultant, serving tours in the immediate vicinity of this city. Next to her is what we call ‘Regional Tours’, targeting the state-wide options. Next to her is the ‘Interstate Tours’, and that can involve either buses or planes, in the former case, utilising the SleekLine Bus service, as you know. And finally, next to her, in the corner, is ‘General Enquiries’, which is self-explanatory. If you have questions of a general nature, rather than one relating to specific destinations, you can go there.
Now, as I said, we can do international tours, and for that you need our big office, just through that door - the one between those two plants. However, if your international tour is in the Asian region, which is generally our most popular option, then we deal with that in a separate room the one opposite International Tours, but not the corner one. Just go through that door on the left - the one next to that cupboard. The door next to that is, in fact, our General Office, so please don’t go through there. That’s reserved for staff members only.