INSURANCE CLAIM FORM - IELTS Listening Answers & Explanations
From IELTS Trainer 2 Academic Listening Test 5 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–10 Form Completion
Complete the form below.
Write ONE WORD AND / OR A NUMBER for each answer.
INSURANCE CLAIM FORM
Example
Client details
Name: Greg Williams
Policy reference: 1
Address: 102 2 Street, Northbridge
Phone number: 3
Description of damage
Date of incident: Sunday, 17th June
Cause of incident: the house was damaged during a 4
Items client is claiming for:
a pair of child’s 5
a new 6
a torn 7
repairs to the door of the 8
Builder dealing with damage
Full name: Steven 9
Client to send in photographs of damaged 10 before building work starts
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | 05443CHI771 | It’s 0-5 4-4-3 C-H-I 7-7-1 | Excerpt/Transcript Explanation: The transcript shows the man stating the specific code for his insurance account when asked for his policy reference. Answer Explanation: The answer is the code or number that identifies the man's specific insurance plan. Reason For Correctness: The correct answer is 05443CHI771 because the woman asks the man for his 'policy reference,' which is the special number for his insurance contract. The man provides this specific sequence of numbers and letters after confirming it is the long number with letters in the middle. |
| Q2 | Market | According to our records, you live at 102 Market Street, in Northbridge. Is that right | Excerpt/Transcript Explanation: The transcript shows the woman reading the home address from the computer to make sure it is the right place. Answer Explanation: The answer 'Market' is the name of the street where the man's home is located. Reason For Correctness: The correct answer is determined by the woman checking the man's personal details against her company records. She reads the address aloud as 102 Market Street to confirm it with the man, and he agrees that the information is correct. In this context, 'Market' is the specific name of the street recorded in the insurance files. |
| Q3 | 018 669 925 | No, I’m calling from work. Let me give you my mobile phone number. It’s 018 669 925 | Excerpt/Transcript Explanation: The transcript shows Greg explaining that his current call is from his office. He then shares his mobile (cell phone) number, which is 018 669 925, as the best number for the insurance company to use. Answer Explanation: The answer is Greg Williams's mobile phone number, which he provides to the insurance worker. Reason For Correctness: The correct answer is Greg's phone number because the woman asks for the best way to contact him. Greg explains that he is currently calling from his place of work, so he provides his mobile number instead. Keywords to notice are 'phone number' and 'mobile', which indicate the personal contact information being requested. |
| Q4 | storm | There was a big storm and I guess it blew down one of the trees at the back of our garden, and it’s smashed through the window in our daughter’s bedroom | Excerpt/Transcript Explanation: The transcript shows the man explaining that a powerful weather event (the storm) caused a tree to fall and break his daughter's bedroom window. Answer Explanation: The answer 'storm' means a period of very bad weather with strong winds and often rain or snow. Reason For Correctness: The correct answer is 'storm' because when the woman asks what caused the damage, the man explains that there was a 'big storm'. This event caused a tree to fall and break the bedroom window. In this context, 'incident' means the accident or event that happened, and 'cause' refers to what made it happen. |
| Q5 | glasses | That’s all right, but she’d left her glasses on it, and they got really badly scratched. She’ll need a new pair | Excerpt/Transcript Explanation: The transcript explains that the daughter's glasses were left on the desk where they were damaged. Because they were badly scratched, she needs to get new ones. Answer Explanation: The answer means the lenses someone wears over their eyes to help them see better. Reason For Correctness: The correct answer is "glasses" because the man is listing items to include in his insurance claim. He explains that his daughter's glasses were on her desk and were "badly scratched" (damaged) due to the incident. Since they are ruined, he says she will need a new pair. |
| Q6 | carpet | Just last month - we’d gone shopping and bought a carpet. We’d only had it for a couple of weeks, and it got soaked. We had to remove it | Excerpt/Transcript Explanation: The transcript shows that the man bought a new piece of material to cover the floor (a carpet) only a few weeks ago. It became very wet because of the rain, so they had to throw it away or take it out of the room. Answer Explanation: The answer is a floor covering that the man wants the insurance company to pay for because it was ruined by water. Reason For Correctness: The correct answer is 'carpet' because, during the conversation, Greg Williams explains that rain entered his daughter's room through a broken window and ruined a 'carpet' they had recently purchased. He notes that it 'got soaked' and they 'had to remove it,' indicating it was damaged beyond repair and is part of his insurance claim. Synonyms like 'floor covering' or 'rug' are often associated with this item, but the transcript specifically uses the word 'carpet'. |
| Q7 | curtain | but when the tree came through the window, it tore a hole through the curtain that was hanging there | Excerpt/Transcript Explanation: The transcript explains that as the tree crashed into the house, it ripped a piece of cloth (the curtain) that was on the window. Answer Explanation: The answer is curtain, which is a piece of fabric used to cover a window. Reason For Correctness: The correct answer is curtain because the man explains that when the tree broke through his daughter's window, it ripped a hole in the fabric hanging over the window. The form asks for a 'torn' item, and 'torn' is the past participle of 'tear,' which matches the man's description of a hole being created in the curtain. |
| Q8 | garage | Er no. It’s for the garage. The tree hit that as well | Excerpt/Transcript Explanation: The transcript shows the man correcting the woman's guess about where the door is, stating clearly that the damage happened to the garage. Answer Explanation: The answer is the garage, which is the specific part of the house where the damaged door is located. Reason For Correctness: The correct answer is garage because the man says he needs to claim for repairs already done to a door. He explains that the door is not at the back of the house, but is actually the door to the garage, which was also hit by the falling tree. The term 'repairs' and 'door' in the form match his description of the situation. |
| Q9 | Honeywell | Man: OK, it’s Steven Honeywell. H-O-N-E-Y-W-E-L-L | Excerpt/Transcript Explanation: The transcript shows the man saying the builder's full name and then spelling the last name out loud. Answer Explanation: The answer is the last name (family name) of the builder who will fix the house. Reason For Correctness: The correct answer is Honeywell because when the woman asks for the builder's name, the man says Steven Honeywell. He also spells out the letters H-O-N-E-Y-W-E-L-L to make sure the woman writes the name correctly. |
| Q10 | fence | Well, he’ll be putting up a fence for us – between our house and the neighbour’s - because the one we’ve got now was smashed by the tree. So I’ll take some pictures before he does the work | Excerpt/Transcript Explanation: The transcript shows that the man identifies the fence as being broken and says he will take photos of it before the building work begins. Answer Explanation: The answer "fence" is the wooden or metal wall that separates two yards or gardens. Reason For Correctness: The correct answer is "fence" because the man explains that the tree "smashed" (which means broke or damaged) the barrier between him and his neighbor. He agrees to provide "pictures" (which is a synonym for photographs) of this damaged area before the builder arrives to start the repairs. |
Transcript
You will hear a conversation between a man who wants to make an insurance claim and a woman who works for an insurance company
Listen carefully and answer questions 1 to 4.
Woman: Good morning. Star Insurance. How can I help?
Man: Oh, good morning. I’m calling to make an insurance claim – it’s for damage to my house.
Woman: All right – I’m just going to get a few details down first. What’s your name, please?
Man: It’s Greg Williams.
Woman: Ok, thank you. And what’s your policy reference, please?
Man: Is that the long number with the letters in the middle?
Woman: That’s right.
Man: It’s 0-5 4-4-3 C-H-I 7-7-1
Woman: OK. Right, yes, I’ve got your details on the computer now. So can I confirm your address? According to our records, you live at 102 Market Street, in Northbridge. Is that right?
Man: That’s correct.
Woman: All right, good. And the last thing I need to check – what’s the best phone number to get you on? Is it the number you’re calling on now?
Man: No, I’m calling from work. Let me give you my mobile phone number. It’s 018 669 925
Woman: Thanks. So, can you give me a description of the damage? When did the incident occur?
Man: Sunday the 17th of June.
Woman: I see. And what was the cause of the incident? How did the damage happen?
Man: Right, no-one was home at the time, which was fortunate, I suppose. There was a big storm and I guess it blew down one of the trees at the back of our garden, and it’s smashed through the window in our daughter’s bedroom.
Woman: Yes, a good thing you were all out. So have you got the window fixed?
Man: Not yet.
Now listen and answer questions 5 to 10.
Woman: All right. And so, apart from the window, what are you claiming for?
Man: OK, like I said, it was my young daughter’s room. Anyway, right below the window is her desk. That’s all right, but she’d left her glasses on it, and they got really badly scratched. She’ll need a new pair. Luckily she hadn’t left her headphones there, like she normally does.
Woman: Is there anything else?
Man: Yes, because the window was broken, the rain got in. And what’s really annoying is that – when was it? Just last month - we’d gone shopping and bought a carpet. We’d only had it for a couple of weeks, and it got soaked. We had to remove it.
Woman: Oh dear. Are there any other items you’d like to claim for?
Man: Yes. I suppose we should be grateful that the rain didn’t reach her computer – but when the tree came through the window, it tore a hole through the curtain that was hanging there.
Woman: OK, I’m making a note of all this.
Man: And one more thing I need to claim for.
Woman: Yes, go on.
Man: We’ve had some repairs done already. For a door we can’t open.
Woman: To the back of the house?
Man: Er no. It’s for the garage. The tree hit that as well.
Woman: Ok. So, have you contacted a professional builder yet?
Man: Yes, it’s the same builder we always use. Do you want his name?
Woman: Yes please.
Man: OK, it’s Steven Honeywell. H-O-N-E-Y-W-E-L-L.
Woman: All right. Now, apart from damage to the house itself, what else do you think the builder will be looking at? Because we’re going to need photographs.
Man: Oh yes. Well, he’ll be putting up a fence for us – between our house and the neighbour’s - because the one we’ve got now was smashed by the tree. So I’ll take some pictures before he does the work.
Woman: Please do that, and then you can send them in with your claim…