Job Details From Employment Agency - IELTS Listening Answers & Explanations
From Cambridge IELTS 18 Academic Listening Test 4 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–10 Note Completion
Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
Job details from employment agency
Role 1
Location Fordham 2 Centre
3 Road, Fordham
Work involves
- dealing with enquiries
- making 4 and reorganising them
- maintaining the internal 5
- general administration
Requirements
- 6 (essential)
- a calm and 7 manner
- good IT skills
Other information
- a 8 job – further opportunities may be available
- hours: 7.45 a.m. to 9 p.m. Monday to Friday
- 10 is available onsite
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | receptionist | So this is a position for a receptionist – I believe you’ve done that sort of work before? | Excerpt/Transcript Explanation: The transcript suggests that the job position being discussed is for a receptionist, which is someone who typically deals with inquiries, organizes appointments, and handles general administration tasks. Answer Explanation: The answer 'receptionist' refers to a person who works at a front desk, welcomes visitors, handles phone calls, schedules appointments, and performs various administrative duties. Reason For Correctness: The correct answer is 'receptionist' because the job details mentioned in the notes align with the responsibilities commonly associated with a receptionist role, such as dealing with inquiries, scheduling appointments, and general administration tasks. |
| Q2 | Medical | Well, this job’s in Fordham, so not too far away for you, and it’s at the medical centre there. | Excerpt/Transcript Explanation: The transcript mentions that the job is located at a medical center in Fordham. Answer Explanation: The answer 'Medical' refers to the type of center where the job is located, which likely involves healthcare services. Reason For Correctness: The correct answer matches the setting described in the excerpt, indicating that the job is in the medical field at a medical center in Fordham. |
| Q3 | Chastons | It’s quite near the station, on Chastons Road. | Excerpt/Transcript Explanation: The transcript indicates that the location mentioned is close to a station and specifically on Chastons Road. Answer Explanation: The answer 'Chastons' refers to the name of the road mentioned in the excerpt. Reason For Correctness: The correct answer is 'Chastons' because it matches the name of the road provided in the text, confirming the location of the job details. |
| Q4 | appointments | Yes, and you’d also be involved in making appointments, whether face to face or on the phone. | Excerpt/Transcript Explanation: The transcript mentions that the job involves making appointments, either in person or over the phone. Answer Explanation: The answer 'appointments' refers to setting up scheduled times for meetings, which is one of the tasks required for the job. Reason For Correctness: The correct answer is 'appointments' because the job details mention making appointments as part of the responsibilities involved. This aligns with the information provided in the excerpt. |
| Q5 | database | And another of your duties would be keeping the centre’s database up-to-date. | Excerpt/Transcript Explanation: The transcript mentions that one of the duties involves keeping the database of the center updated. Answer Explanation: The answer 'database' refers to a structured set of data that is organized and can be easily accessed and managed. Reason For Correctness: The correct answer is 'database' because the excerpt specifically mentions the job duty of keeping the center's database up-to-date. This aligns with the concept of a database being a systematic collection of data that needs to be regularly maintained and managed for efficient operation. |
| Q6 | experience | Now when the details came in, I immediately thought of you because one thing they do require is someone with experience | Excerpt/Transcript Explanation: The transcript suggests that the speaker thought of someone for a job because the job requires that person to have previous work-related knowledge or skill. Answer Explanation: The answer indicates that the job requires 'experience,' which means the person must have practical knowledge gained from doing similar work in the past. Reason For Correctness: The answer is correct because 'experience' aligns with the job requirement mentioned in the job details, where they specifically need someone with prior work experience as a key requirement. |
| Q7 | confident | stay calm, and at the same time be confident when interacting with the public. | Excerpt/Transcript Explanation: The transcript is saying that the person should remain calm and also be self-assured or have belief in themselves when dealing with the public. Answer Explanation: The answer 'confident' means to have a strong belief in oneself and one's abilities. Reason For Correctness: The correct answer is 'confident' because the requirement for this job is to have a calm and assured manner, which implies being confident in handling tasks and interactions. Being confident is important in this role as it involves dealing with enquiries and maintaining general administration tasks. |
| Q8 | temporary | Well, they’re looking for someone from the beginning of next month, but I should tell you that this isn’t a permanent job, it’s temporary, so the contract would be just to the end of September. | Excerpt/Transcript Explanation: The transcript mentioned that the job being discussed is not a long-term position but a temporary one. The employment would only last until the end of September. Answer Explanation: The answer 'temporary' means that the job is not permanent and will only last for a specific period of time. Reason For Correctness: The correct answer is 'temporary' because the excerpt clearly states that the job is not permanent but will only last until the end of September, indicating its temporary nature. |
| Q9 | 1.15 / 1:15 | One fifteen. | Excerpt/Transcript Explanation: The transcript indicates the time 1:15 without specifying AM or PM. Answer Explanation: The answer is the time '1.15'. Reason For Correctness: The correct answer matches the time mentioned in the excerpt, which is '1:15'. In a 24-hour clock format, '1:15' is represented as '1.15'. |
| Q10 | parking | Oh, one thing … is there parking available for staff at the centre? | Excerpt/Transcript Explanation: The transcript asks if there is a place for staff to leave their cars at the center. Answer Explanation: The answer indicates that parking is available at the center for staff. Reason For Correctness: The correct answer matches the question from the transcript where parking availability is inquired about for staff. This answer directly addresses the parking query mentioned in the excerpt. |
Transcript
JULIE: Hello?
GREG: Oh, hello. Is that Julie Davison?
JULIE: Yes.
GREG: This is Greg Preston from the Employment Agency. We met last week when you came in to enquire about office work.
JULIE: Oh, that’s right.
GREG: Now we’ve just had some details come in of a job which might interest you.
JULIE: OK.
GREG: So this is a position for a receptionist – I believe you’ve done that sort of work before?
JULIE: Yes, I have, I worked in a sports centre for a couple of years before I got married and had the children.
GREG: Right. Well, this job’s in Fordham, so not too far away for you, and it’s at the medical centre there.
JULIE: OK. So where exactly is that?
GREG: It’s quite near the station, on Chastons Road.
JULIE: Sorry?
GREG: Chastons Road- that’s C-H-A-S-T-O-N-S.
JULIE: OK, thanks. So what would the work involve? Dealing with enquiries from patients?
GREG: Yes, and you’d also be involved in making appointments, whether face to face or on the phone. And rescheduling them if necessary.
JULIE: Fine, that shouldn’t be a problem.
GREG: And another of your duties would be keeping the centre’s database up-to-date. Then you might have other general administrative duties as well, but those would be the main ones.
JULIE: OK.
GREG: Now when the details came in, I immediately thought of you because one thing they do require is someone with experience, and you did mention your work at the sports centre when you came in to see us.
JULIE: Yes, in fact I enjoyed that job. Is there anything else they’re looking for?
GREG: Well, they say it’s quite a high-pressure environment, they’re always very busy, and patients are often under stress, so they want someone who can cope with that and stay calm, and at the same time be confident when interacting with the public.
JULIE: Well, after dealing with three children all under five, I reckon I can cope with that.
GREG: I’m sure you can.
GREG: And then another thing they mention is that they’re looking for someone with good IT skills …
JULIE: Not a problem.
GREG: So you’d be interested in following this up?
JULIE: Sure. When would it start?
GREG: Well, they’re looking for someone from the beginning of next month, but I should tell you that this isn’t a permanent job, it’s temporary, so the contract would be just to the end of September. But they do say that there could be further opportunities after that.
JULIE: OK. And what would the hours be?
GREG: Well, they want someone who can start at a quarter to eight in the morning could you manage that?
JULIE: Yes, my husband would have to get the kids up and off to my mother’s – she’s going to be looking after them while I’m at work. What time would I finish?
GREG: One fifteen.
JULIE: That should work out all right. I can pick the kids up on my way home, and then I’ll have the afternoon with them. Oh, one thing … is there parking available for staff at the centre?
GREG: Yes, there is. and it’s also on a bus route.
JULIE: Right. Well, I expect I’ll have the car but it’s good to know that. OK, so where do I go from here?
GREG: Well, if you’re happy for me to do so, I’ll forward your CV and references, and then the best thing would probably be for you to phone them so they can arrange for an interview.
JULIE: Great. Well thank you very much.
GREG: You’re welcome. Bye now.
JULIE: Bye.