Job Enquiry - IELTS Listening Answers & Explanations
From IELTS Recent Actual Test 3 Academic Listening Test 4 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–10 Note Completion
Complete the notes below.
Write NO MORE THAN TWO WORDS for each answer.
JOB ENQUIRY
| Example
• Type of job required: |
Answer
part-time |
| Position Available | Details |
|---|---|
| 1 | Duty: to provide 2 service
Working hours: 3 Requirement: receive 4 without pay Day off: one day a week (request in advance) |
| 5 | Requirements: clean and valid license
six-year experience Working hours: 6 Duty: to take employers to and from work to collect the 7 to pick up the children Day off: 8 |
| Cashier in a 9 | Working hours: 17.30-22.30
Duty: to sell and dispense tickets to provide refreshments to take 10 Day off: Mondays |
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | Receptionist | The first one is for a post as a receptionist | Excerpt/Transcript Explanation: The transcript clearly states that the first available job position is for a receptionist. Answer Explanation: The answer is the title of the first job available, which is a person who greets people at a front desk. Reason For Correctness: The correct answer is Receptionist because when the manager starts describing the three job openings, they explicitly state that the first one is for a receptionist. This job involves talking to customers and doing office work. Other keywords linked to this role in the notes include 'customer service' and 'unpaid training'. |
| Q2 | quality customer / customer | The job will be to mainly provide quality customer service both over the phone and in person | Excerpt/Transcript Explanation: The transcript says that the most important part of the job is giving good help and care to customers when they visit or call. Answer Explanation: The answer refers to the help and kindness a worker gives to people who use a business. Reason For Correctness: The correct answer is derived from the manager's explanation of the receptionist position. He states that the worker's main goal is to provide quality service to the people (customers) who come to the office or call on the phone. Keywords like 'duty' and 'provide' in the notes match 'job will be' and 'provide' in the transcript. |
| Q3 | early mornings | It says here that you will be expected to work several early mornings, 4 days a week | Excerpt/Transcript Explanation: The transcript shows the manager reading the job description aloud, which says that the working hours involve coming in several times very early in the morning. Answer Explanation: The answer "early mornings" describes the specific time of day Lauren would need to be at work for the receptionist position. Reason For Correctness: The correct answer is "early mornings" because the manager explicitly mentions this when discussing the schedule for the first job vacancy (receptionist). In the transcript, the manager says Lauren would have to work several "early mornings" as part of her 4-day-a-week schedule. Keywords like "expected to work" signal that information about working hours is being provided. |
| Q4 | training | Manager: Yeah, you'll have to go through a couple of weeks of unpaid training before qualifying for the post | Excerpt/Transcript Explanation: The transcript shows the manager explaining that the worker must finish two weeks of 'unpaid training'—which means training done for free—to be eligible for the job. Answer Explanation: The answer 'training' refers to the lessons or practice sessions the worker must complete to learn how to do the job. Reason For Correctness: The correct answer is 'training' because the manager mentions that the applicant must complete several weeks of learning for the role without getting any money. In the notes, the phrase 'without pay' has the same meaning as 'unpaid' in the text. This matches the part of the transcript where the manager says there is 'unpaid training'. |
| Q5 | Driver | Yes, there's an advertisement here for a driver. It says you'll need a clean and valid UK driver's license, with absolutely no exception | Excerpt/Transcript Explanation: The transcript shows the manager talking about a new job for someone who can drive a car. He explains that the person must have a legal and good driving record. Answer Explanation: The answer is 'Driver', which refers to the second job position mentioned by the manager. Reason For Correctness: The correct answer is identified because it name of the second job opening. This role requires a valid license, six years of experience, and involves driving employers to work and picking up their children. Keywords such as 'advertisement here for a driver' and 'UK driver's license' confirm this is the position being described. |
| Q6 | flexible | Yep, it says here that working hours are flexible, and the employers are happy to work within your personal schedule since they employ multiple drivers | Excerpt/Transcript Explanation: The transcript states that the driver's work schedule is not fixed and can be adjusted to help the employee. This is because they have many drivers working for them. Answer Explanation: The answer means that the person can choose or change their work times to fit their personal schedule. Reason For Correctness: The correct answer is 'flexible' because the manager specifically uses this word when describing the working hours for the driver position. He mentions that the employers are happy to work within the employee's personal schedule, implying that the times are not strictly fixed. This fits the requirement for 'Working hours' in the notes. |
| Q7 | grocery shopping | they will ask you to perform various duties on their behalf, such as collecting the grocery shopping, and picking their children up from school | Excerpt/Transcript Explanation: The transcript states that the person in the driver role will need to do several tasks, which include picking up the family's food and household items. Answer Explanation: The answer "grocery shopping" refers to buying food and other items for a house. Reason For Correctness: The correct answer is based on the description of the driver job. The manager lists specific tasks for this position, including taking the employers to work, picking up children, and picking up the grocery shopping. The word 'collecting' in the text matches the duty of getting the groceries. |
| Q8 | weekends | No, it says here that they only require you to work on weekdays, not weekends | Excerpt/Transcript Explanation: The transcript clarifies that the driver job takes place from Monday to Friday, and the worker does not have to come in on Saturdays or Sundays. Answer Explanation: The answer 'weekends' refers to the days when the employee is not required to work (Saturday and Sunday). Reason For Correctness: The correct answer is 'weekends' because during the discussion about the driver position, the manager explains that the job only requires working during the 'weekdays'. When Lauren asks specifically about working on the weekend, the manager confirms it is 'not' required, meaning those are the days off. |
| Q9 | cinema | Okay, so it's a post for a cashier in a cinema in the centre of town | Excerpt/Transcript Explanation: The transcript says the job for a cashier is located in a cinema in the middle of the city. Answer Explanation: The answer 'cinema' is the place where people go to watch movies and where this specific job is located. Reason For Correctness: The correct answer is 'cinema' because the manager describes the third job vacancy as a position for a cashier in that specific location. In the transcript, he explicitly names the type of building where the person would be working. |
| Q10 | bookings | Also, they ask that you be quick on the computers since you'll also need to take bookings over the phone, but you'll receive basic training for that | Excerpt/Transcript Explanation: The transcript explains that part of the job is using a computer to handle phone calls from people who want to reserve or buy tickets in advance. Answer Explanation: The answer "bookings" refers to the orders or reservations made by customers who call to secure tickets for a movie. Reason For Correctness: The correct answer is "bookings" because when the manager describes the cashier job at the cinema, he list the duties involved. He specifies that, in addition to selling tickets in person, the worker must use a computer to accept and record reservations made by customers calling on the phone. The words "take" and "over the phone" in the text directly link to the word "bookings." |
Transcript
Manager: Hi there, welcome to the Job Centre. How can I help?
Lauren: Good morning, I'm here to enquire as to whether you have any jobs available at the moment?
Manager: Yes, we have several available. What kind of job is it that you're looking for?
Lauren: Well, um, I'll take any part-time jobs I can get. I'm really strapped for cash at the moment.
Manager: Okay, bear with me while I have a browse on our system. [Pause] Here we are. We have three vacancies at the moment, all involving quite different roles.
Lauren: That sounds promising. What are they?
Manager: The first one is for a post as a receptionist. It says here that experience in reception or general administration is preferred, but not essential. Have you worked on a reception desk previously?
Lauren: No, I haven't. I had a baby quite young, and so I have very little work experience. Could you tell me a few more details?
Manager: Yes, of course. The job will be to mainly provide quality customer service both over the phone and in person. When customers are waiting you will be expected to provide them with refreshments and ensure they have a first-rate experience.
Lauren: I think I could manage that, and I'm a very friendly person!
Manager: That's great.
Lauren: Do you have any information about the hours involved?
Manager: It says here that you will be expected to work several early mornings, 4 days a week.
Lauren: Any other requirements?
Manager: Yeah, you'll have to go through a couple of weeks of unpaid training before qualifying for the post.
Lauren: Hmm, I don't know if I would be able to fully commit to that. Did you say it's 4 days per week?
Manager: Yeah, it says here 4 days a week, with another day off per week when requested in advance. It also explicitly states that at least one of your working days must fall on a weekend.
Lauren: I'll have to think about that and talk to my babysitter.
Lauren: Are there any other roles beginning later in the day?
Manager: Yes, there's an advertisement here for a driver. It says you'll need a clean and valid UK driver's license, with absolutely no exception.
Lauren: No problems there. I passed my test first time and have never received any points.
Manager: It also explicitly states that you must be over twenty-five and have been driving for at least six years.
Lauren: That sounds quite exciting. Is there any more information?
Manager: Yep, it says here that working hours are flexible, and the employers are happy to work within your personal schedule since they employ multiple drivers.
Lauren: That's great.
Manager: The employers ask for a commitment to either mornings 5 days per week, evenings 5 days per week, or three full working days per week.
Lauren: I'm sure I can handle all that without a problem.
Manager: As well as driving the employers to and from work, they will ask you to perform various duties on their behalf, such as collecting the grocery shopping, and picking their children up from school.
Lauren: Do they need me to work a day on the weekend as well?
Manager: No, it says here that they only require you to work on weekdays, not weekends.
Lauren: That sounds interesting.
Manager: Okay, there's only one more left, another customer service-related post. It looks like it requires you to work short hours, quite late at night, so it might not be suitable for you. Do you want to hear about it anyway?
Lauren: Yeah, can't do any harm.
Manager: Okay, so it's a post for a cashier in a cinema in the centre of town. I'm sure you've been to the cinema a few times, so you can guess what kind of role it would be. They're quite short and late shifts, between 17.30 and 22.30 most nights, with slightly longer shifts on Friday and Saturday nights.
Lauren: Mmm, can you tell me what the job involves?
Manager: Yes, sure. It says that you'll be required to sell and dispense tickets, and provide refreshments. Also, they ask that you be quick on the computers since you'll also need to take bookings over the phone, but you'll receive basic training for that.
Lauren: Do they need me to work weekdays as well?
Manager: Well, it says here that if you request at least a fortnight in advance, they will grant you a day off on Mondays, but never on a weekend.
Lauren: Mmm. I'll think it over and let you know later. Thanks for all your help.