MEGEQUIP CUSTOMER DETAILS - IELTS Listening Answers & Explanations
From IELTS Trainer 1 Academic Listening Test 4 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–5 Form Completion
Complete the form below.
Write ONE WORD AND/OR A NUMBER for each answer.
MEGEQUIP CUSTOMER DETAILS
| Example
Order from |
Answer
winter catalogue |
| Name | 1 Greening |
| Address | 2 York Terrace |
| Delivery address | 5, York 3 |
| Payment method | 4 in advance |
| Reason for discount | address within the 5 |
Questions 6–10 Table Completion
Complete the table below.
Write NO MORE THAN ONE WORD AND/OR A NUMBER for each answer.
MEGEQUIP CUSTOMER ORDER
| Item | Catalogue no. | Catalogue section | Colour | Delivery notes |
|---|---|---|---|---|
| desk lamp | 664 | 6 | slate | customer will
7 |
| chair | 131 | Home Office | 8 | our van |
| filing cabinet
two drawers with 9 |
153 | Commercial | grey | direct from London no
later than 10 |
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | Oskar | Oskar: Oskar Greening. That's Oskar with a 'K'. Sally: O-S-K-A-R? Oskar: Yes | Excerpt/Transcript Explanation: The transcript shows that when the woman asks for the man's name, he says 'Oskar Greening'. He also spells it out to make sure she writes it correctly. Answer Explanation: The answer is the first name of the customer who is placing an order over the phone. Reason For Correctness: The correct answer is confirmed when Sally asks for the customer's name. The man responds with his full name, 'Oskar Greening', and clarifies the spelling of his first name, noting it is spelled with a 'K' rather than a 'C'. Because the form already has the last name 'Greening' written, only the first name 'Oskar' is needed to complete the field. |
| Q2 | 52C | Oskar: It's a flat. Number 52C | Excerpt/Transcript Explanation: The transcript shows Oskar telling the store worker the exact number of his home address after she asks him what building number he lives at. Answer Explanation: The answer 52C is the specific apartment or flat number for the customer's home address on York Terrace. Reason For Correctness: The correct answer is 52C because when Sally asks for the building number of his address, Oskar explains that he lives in a flat and provides 52C as the identifier. In address forms, the flat number often comes before or after the street name, making it the missing piece of information needed for his York Terrace address. |
| Q3 | Avenue | But my neighbour can take delivery at number 5 York Avenue. It's just round the corner | Excerpt/Transcript Explanation: The transcript shows Oskar giving the specific name of the street, 'York Avenue', where he wants the items to be delivered. Answer Explanation: The answer is 'Avenue,' which is the type of street for the delivery address provided by the customer. Reason For Correctness: The correct answer is 'Avenue' because Oskar specifies a different location for delivery since he will not be home. He states that his neighbor can receive the package at a house on a street called 'York Avenue.' |
| Q4 | cash | Could I come to the store and pay cash in advance | Excerpt/Transcript Explanation: The transcript shows Oskar asking the worker if he can go to the shop and use 'cash' to pay for his things. Answer Explanation: The answer is 'cash' because that is the way the customer is going to pay for his items. Reason For Correctness: The correct answer is 'cash' because when the worker asks if the customer wants to pay by card, he says he does not have any cards yet. Instead, he asks to pay with physical money at the store before he receives his order. This is called paying in 'cash in advance'. |
| Q5 | city | Oh yes, you're right. Of course York Terrace is within the city so you get free delivery and 5% discount on your order | Excerpt/Transcript Explanation: The transcript shows Sally confirming that since York Terrace is inside the city area, Oskar is allowed to have a lower price (a discount). Answer Explanation: The answer 'city' refers to the urban area or town where Oskar lives. Reason For Correctness: The correct answer is 'city' because the store employee explicitly states that Oskar receives a 5% discount on his order because his address (York Terrace) is located within the city limits. In the conversation, after Oskar mentions his address, Sally confirms that being 'within the city' is the specific reason he qualifies for free delivery and the discount. |
| Q6 | Living | Sally: 664? That's, um, not 'Home Office'? It's in the 'Living' section of the catalogue? Oskar: It is. I want a small one that clips onto the edge of the desk | Excerpt/Transcript Explanation: The transcript shows Sally asking if the desk lamp is in the 'Living' category of their book, and Oskar says 'It is', which means he agrees that is where the lamp is located. Answer Explanation: The answer is the name of the category in the shop's book (catalogue) where the desk lamp is listed. Reason For Correctness: The correct answer is 'Living' because Sally, the store worker, identifies that the desk lamp with catalogue number 664 is located in the 'Living' section of the book. In this context, a 'section' is a specific group or category of pages for similar items. Oskar confirms that she is correct by saying 'It is'. |
| Q7 | collect | Sally: Yes, I'm sure that'll be OK. I'll note down that's - 'customer will collect'. What else did you want | Excerpt/Transcript Explanation: The transcript shows Sally confirming that Oskar can pick up the lamp from the store himself and noting this instruction on the order form using the specific words "customer will collect." Answer Explanation: The answer "collect" means to go to a location and pick something up yourself instead of having it delivered to your home by a truck. Reason For Correctness: The correct answer is "collect" because Oskar wants to get the desk lamp as soon as possible to read at night. He asks Sally if he can pick it up when he visits the store to pay for his items. Sally agrees and states that she will write down "customer will collect" as the delivery instruction for that specific item. |
| Q8 | green | OK, so I'll go for 131 in green then | Excerpt/Transcript Explanation: The transcript shows Oskar deciding to order the specific chair (item 131) in the color green. Answer Explanation: The answer is the color that the customer, Oskar, selects for his office chair. Reason For Correctness: The correct answer is 'green' because after Sally suggests item number 131 as a better chair for a tall person, Oskar asks if he can get it in the same color he saw in the book (green). He then clearly confirms his choice by saying he will buy item 131 in green. |
| Q9 | lock | Sally: You can have it with a lock, which is more secure.Oskar: Oh, yes, please | Excerpt/Transcript Explanation: The transcript shows the worker explaining that the customer can choose a cabinet with a lock to keep his items safe. The customer says "yes, please," wanting that specific feature. Answer Explanation: The answer "lock" refers to a special security part on the filing cabinet that keeps it closed so only someone with a key can open it. Reason For Correctness: The correct answer is "lock" because when the customer asks for a cabinet with two drawers, the worker asks if he wants a normal one or a more secure one that has a lock. The customer agrees to the one with a lock, which is given the item number 153 in the table. |
| Q10 | 3rd October / 3 October / October 3 | The filing cabinet will be coming direct from London, so - today's the 29th of September, say, not more than four days, that'll be delivered on or before the 3rd of October | Excerpt/Transcript Explanation: The transcript shows Sally calculating the delivery date by adding four days to September 29th, resulting in the date October 3rd. Answer Explanation: The answer is the latest date (3rd October) that the filing cabinet will arrive at the customer's house. Reason For Correctness: The correct answer is 3rd October because Sally, the furniture store employee, explains that the filing cabinet is being shipped from London. She mentions that today is the 29th of September and that the item will be delivered in no more than four days. This means the delivery will happen on or before October 3rd. In English, 'on or before' is a synonym for the phrase 'no later than' found in the table. |
Transcript
You will hear a number of different recordings and you will have to answer questions on what you hear. There will be time for you to read the instructions and questions and you will have a chance to check your work. All the recordings will be played once only. The test is in four sections. At the end of the test you will be given ten minutes to transfer your answers to an answer sheet. Now turn to section 1.
Section 1. You will hear a woman who works in a furniture store taking a telephone order from a man. First you have some time to look at questions 1 to 5.
[Pause the recording for 30 seconds.]
You will see that there is an example that has been done for you. On this occasion only, the conversation relating to this will be played first.
Sally: Good afternoon. Megequip. This is Sally speaking. How may I help you?
Oskar: Oh hello. Um, I'd like to order some items from your catalogue.
Sally: Yes. Are you an existing customer?
Oskar: Er, no. I've only just moved here from South Africa. But I picked up your winter catalogue in the city centre yesterday.
Sally: Fine. The winter catalogue is our current one. As you're a new customer, I need to take a few details from you.
The customer is using the winter catalogue, so 'winter' has been written in the space. Now we shall begin. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions 1 to 5.
Oskar: Sure.
Sally: Your name is?
Oskar: Oskar Greening. That's Oskar with a 'K'.
Sally: O-S-K-A-R?
Oskar: Yes.
Sally: Greening. And your address?
Oskar: Um, York Terrace.
Sally: Here in the city?
Oskar: Yes.
Sally: What number?
Oskar: It's a flat. Number 52C.
Sally: C. Got that. And would that be the same address for delivery?
Oskar: Um, no, actually, I'm out all day. But my neighbour can take delivery at number 5 York Avenue. It's just round the corner.
Sally: OK, fine, number 5, I've got that. And will you be paying by debit card or credit card?
Oskar: Well, er, I don't have any cards yet. I'll have some shortly, but I want these things this week if possible. Could I come to the store and pay cash in advance?
Sally: Well, I guess so. I'll make a note. I'm afraid that payment method doesn't entitle you to a discount.
Oskar: No, I didn't expect one for that. But what about my address? It says on the cover of the catalogue -
Sally: Oh yes, you're right. Of course York Terrace is within the city so you get free delivery and 5% discount on your order.
Oskar: Oh, good.
Before you hear the rest of the conversation, you have some time to look at questions 6 to 10.
[Pause the recording for 30 seconds.]
Now listen and answer questions 6 to 10.
Sally: So what would you like to order? You have our current catalogue, you say?
Oskar: Yes. I need three things for the room where I study - my office, I guess. Um, the most urgent is a desk lamp. Is your catalogue, number 664 in stock?
Sally: 664? That's, um, not 'Home Office'? It's in the 'Living' section of the catalogue?
Oskar: It is. I want a small one that clips onto the edge of the desk.
Sally: Yes, no problem. In which colour?
Oskar: I'd like the greyish-coloured one, please.
Sally: Oh you mean the shade we call 'slate'. Yes, it's a nice colour.
Oskar: And, um, I wondered, could I get that when I come in to pay rather than waiting for delivery? I really need to be able to read at night and the lights in this flat are useless.
Sally: Yes, I'm sure that'll be OK. I'll note down that's - 'customer will collect'. What else did you want?
Oskar: Well, I need a chair which gives good support when I'm using my computer. I saw one in your 'Home Office' section and I think it would suit me. It's on page 45, item number, oh, um, 129.
Sally: Um, yes?
Oskar: And it's fully adjustable, isn't it?
Sally: Let me see. Height, yes, back, yes, I'm not sure about the arms though.
Oskar: Oh, that could be a problem ... I'm very tall.
Sally: What about 131 on the same page? That has adjustable arms, seat, everything!
Oskar: But can I get that in the same colour, I mean the green, like the one it shows?
Sally: Oh, they all come in the full range of colours.
Oskar: OK, so I'll go for 131 in green then.
Sally: Mm ... I think you'll like that. My brother's very tall and he uses one. We can make sure there's one on the delivery van to you early next week.
Oskar: Oh good, thanks. And so, lastly, I need a filing cabinet for my documents. A little filing cabinet. With two drawers?
Sally: OK. Two drawers. Do you want the ordinary one or the lockable one? It's an extra twenty pounds.
Oskar: Sorry, what's that?
Sally: You can have it with a lock, which is more secure.
Oskar: Oh, yes, please.
Sally: OK ... so that's number 153.
Oskar: It doesn't by any chance come in slate, does it?
Sally: Well, it's similar. But the commercial office furniture doesn't come in so many shades.
Oskar: So it's grey?
Sally: That's right.
Oskar: Fine, that'll do.
Sally: Now, about delivery. The two items will probably come at different times as we have the chair in stock here so our van will bring it, as I said. The filing cabinet will be coming direct from London, so - today's the 29th of September, say, not more than four days, that'll be delivered on or before the 3rd of October. You'll have them both within four days.
Oskar: That's fine. I'll drop in tomorrow morning to pay and get the lamp. Um, thanks for all your help.
Sally: Thank you for your order. Let me know if we can do anything else for you.
Oskar: Thank you. I will. Bye.
Sally: Bye.
That is the end of section 1. You now have half a minute to check your answers.
[Pause the recording for 30 seconds.]
Now turn to section 2.