Northern Rental Bookings - IELTS Listening Answers & Explanations
From Expert on Cambridge IELTS 08 Academic Listening Test 4 · Part 1 · Questions 1–10
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Questions
Questions 1–5 Form Completion
Complete the table using NO MORE THAN TWO WORDS OR A NUMBER.
Northern Rental Bookings
Name: William 1
Contact number: 2
Address: 10 3 NELSON
Payment by 4
Card No. 4550139283093221
Card expiry date: July 20XX
Rental period: 5 days
Questions 6–10 Short Answers
Answer the following questions USING NO MORE THAN TWO WORDS OR A NUMBER.
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | Waddell | William: Yes, it's William Waddell. Receptionist: Sorry, could you spell your surname? William: Yes it's W-A-D-D-E-L-L | Excerpt/Transcript Explanation: The transcript shows William giving his full name and then spelling his last name, Waddell, after the receptionist asks him to spell it. Answer Explanation: The answer "Waddell" is the last name (surname) of the customer, William. Reason For Correctness: The correct answer is "Waddell" because the receptionist asks for William's name, and he introduces himself as "William Waddell". When the receptionist asks him to spell his surname (family name), he clearly spells it out letter by letter: "W-A-D-D-E-L-L". |
| Q2 | 07 263 8666 / 263 8666 | Receptionist: Home number will be fine. William: OK, it's (07) 263 3666 | Excerpt/Transcript Explanation: The transcript shows the receptionist asking for William's home telephone number and William giving his number. Answer Explanation: The answer gives the contact phone number to reach William. Reason For Correctness: The correct answer is the telephone number provided by William. In the conversation, the receptionist asks for William's phone number, prefers his home number, and William shares it directly. |
| Q3 | Robyn Place | Sure. I live at 10 Robyn Place. That's R-O-B-Y-N Place | Excerpt/Transcript Explanation: The transcript shows William telling the receptionist his home address and spelling out the street name clearly. Answer Explanation: The answer means the name of the street where William lives is Robyn Place. Reason For Correctness: The correct answer is confirmed because when the receptionist asks for William's address, he answers that he lives at 10 Robyn Place in Nelson. The form already shows the house number '10' and the city 'NELSON', so only the street name 'Robyn Place' is required. |
| Q4 | Visa card | William: OK. Well, I'll pay by Visa then | Excerpt/Transcript Explanation: The transcript shows William confirming that he will make the payment using his Visa card. Answer Explanation: The answer means a type of payment card from the brand Visa. Reason For Correctness: The correct answer is "Visa card" because when the receptionist asks for a credit card to secure the booking, William agrees and specifies the card brand he will use to pay, stating, "I'll pay by Visa then." |
| Q5 | 10 | William: No, I only need a car for 10 days, from the 2nd to the 11th of next month | Excerpt/Transcript Explanation: The transcript shows William clearly stating that he only needs to hire the vehicle for 10 days. Answer Explanation: The answer "10" means that William wants to rent the car for a total of ten days. Reason For Correctness: The correct answer is "10" because when the receptionist asks about the rental duration ("how long did you want the car for? Twelve days did you say?"), William clarifies that he only needs the car for 10 days. Therefore, the rental period is 10 days. |
| Q6 | $35 | For the period you are looking at, the cheapest we have is $35 | Excerpt/Transcript Explanation: The transcript states clearly that for the time William wants to rent the car, the lowest price per day is 35 dollars. Answer Explanation: The answer means that renting the car costs 35 dollars for each day. Reason For Correctness: The correct answer is "$35" because William asks about renting a car for $25 a day, but the receptionist clarifies that the $25 rate is only available during the low season. She explains that for the dates he needs, the lowest available price is "$35" per day. |
| Q7 | unlimited kilo metres / unlimited kilo meters | However, that price includes unlimited kilometres | Excerpt/Transcript Explanation: The transcript states that the rental cost already covers driving as much distance as the customer needs. Answer Explanation: The answer means that the customer can drive as many kilometres as they want without paying extra money. Reason For Correctness: The correct answer is supported by the receptionist's statement when discussing the $35 rental rate. She clearly states that "that price includes unlimited kilometres," meaning there is no limit or extra fee for the distance driven. Keywords to listen for are "price includes" and "unlimited kilometres". |
| Q8 | relatives | I'm visiting relatives and they live quite far apart from each other | Excerpt/Transcript Explanation: The transcript shows William explaining that he is going to see family members who live far away from one another. Answer Explanation: The answer means members of his family, such as cousins, aunts, uncles, or grandparents. Reason For Correctness: The correct answer is confirmed when William explains why he needs to drive long distances. He clearly says, "I'm visiting relatives". |
| Q9 | an automatic | If you're travelling long distances, you would be better off with an automatic | Excerpt/Transcript Explanation: The transcript shows the rental agent telling the customer that choosing an automatic car is a better idea for driving long distances. Answer Explanation: The answer means a car that changes gears on its own without the driver having to do it manually. Reason For Correctness: The correct answer is "an automatic" because when William explains that he will drive far, the receptionist suggests that he would be "better off with an automatic" to save on fuel. The phrase "better off with" means it is the agent's recommendation. |
| Q10 | driving licence / driving license | William: No that's fine. Oh, sorry - what do I need to bring with me when I pick up the car? Receptionist: All you need is your driving licence | Excerpt/Transcript Explanation: The transcript shows William asking what document or item he has to bring when collecting the car, and the receptionist answering that he only needs to bring his driving licence. Answer Explanation: The answer refers to the official legal card or document that shows a person is allowed to drive a vehicle. Reason For Correctness: The correct answer is "driving licence" because William asks what he must bring along when he arrives to "pick up" (which means "collect") the car. The receptionist clearly replies that all he needs is his driving licence. |
Transcript
Receptionist: Good morning, Sir. How can I help you?
William: Hello. Is this Southern Rental Car?
Receptionist: Yes, It is.
William: I wonder if you could help me. I'm ringing from Nelson, but I'm coming over to Auckland for 12 days and I'd like to hire a car.
Receptionist: Okay, I'll fill in a booking for you now. First, can I take your name?
William: Yes, it's William Waddell.
Receptionist: Sorry, could you spell your surname?
William: Yes it's W-A-D-D-E-L-L.
Receptionist: Thanks. Now, can I have an address and phone number?
William: Sure. I live at 10 Robyn Place. That's R-O-B-Y-N Place.
Receptionist: And that's Nelson, isn't it?
William: That's right. Do you want my home number or my mobile?
Receptionist: Home number will be fine.
William: OK, it's (07) 263 3666.
Receptionist: Great. Now, can I also have a credit card number?
William: Do I have to pay by credit card?
Receptionist: Well, we need a credit card number as a guarantee. It's a standard policy for car rentals.
William: OK. Well, I'll pay by Visa then. The card number is 4550 ... 1592 ... 5309 ... 5221.
Receptionist: And the expiry date?
William: Sorry?
Receptionist: Your card - when does it expire?
William: Oh, next July.
Receptionist: Right. Now, how long did you want the car for? Twelve days did you say?
William: No, I only need a car for 10 days, from the 2nd to the 11th of next month.
Receptionist: Now, what type of car are you looking to hire?
William: Well, I'm not too worried about the model of the car but I understand that you have rental cars from just $25 a day. Is that correct?
Receptionist: We do sometimes have the $25 deals, but only in the low season. For the period you are looking at, the cheapest we have is $35. However, that price includes unlimited kilometres.
William: Sorry, did you say unlimited kilometres? What does that mean exactly?
Receptionist: That means that no matter how far you go, the cost is the same. Some companies charge for rental and then charge again for every kilometre you actually drive.
William: Well I am going to be travelling quite long distances - I'm visiting relatives and they live quite far apart from each other, so unlimited kilometres are probably a good idea.
Receptionist: If you're travelling long distances, you would be better off with an automatic. Changing gears in a manual can make it more expensive on petrol.
William: OK, I'll take the automatic then.
Receptionist: Right. So that's an automatic car for 10 days from the 2nd to the 11th. That's all booked. Is there anything else I can help you with?
William: No that's fine. Oh, sorry - what do I need to bring with me when I pick up the car?
Receptionist: All you need is your driving licence.
William: Right, well thanks very much. Bye.