Small Claims Tribunal – Claim Form - IELTS Listening Answers & Explanations
From IELTS Simulation Tests Academic Listening Test 09 · Part 1 · Questions 1–10
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Questions
Questions 1–6 Form Completion
Complete the form below.
Write NO MORE THAN ONE WORD AND/OR A NUMBER for each answer.
Small Claims Tribunal — Claim Form
| Claimant's Name: | Emily-Jane Appleby |
| Address: | 1 Yeronga Street
1 |
| Postcode: | 4105 |
| Telephone No. (Work): | N/A |
| (Home): | 2 |
| Respondent: | 3 |
| Trading Name: | ABC Appliances Ltd |
| Address: | 4 Avenue
Bardon |
| Postcode: | 5 |
| Telephone No. (Work): | 7232 4681 |
| Date (of Transaction): | 3/2/2011 |
| Warranty/Guarantee: | 6 |
Questions 7–10 Note Completion
Complete the notes below.
Write NO MORE THAN TWO WORDS OR A NUMBER for each answer.
Full Particulars of Claim
Goods: 7
- ('Mallard' brand, 'Whisper' model, serial no. XY303)
Agreed to pay: £ 8
Goods delivered on 5/3/2011
ABC Appliances picked up the trade-in on the same date.
Salesman said: Mallard Whisper model
• uses less energy because it has shorter cycle
• reduces the amount of 9 used
• whisper quiet
Complaint: the cycle is longer and the appliance is very 10
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | Durham | EMILY JANE: Um At 1 Yeronga Street, Durham. OFFICER: How do you spell Durham? EMILY JANE: D-U-R-H-A-M |
Excerpt/Transcript Explanation: The transcript shows Emily-Jane stating her street address and the place name "Durham", and then spelling out D-U-R-H-A-M for the officer. Answer Explanation: The answer is the town or city named "Durham". Reason For Correctness: The correct answer is "Durham" because the officer asks Emily-Jane where she lives, and she provides her address as "1 Yeronga Street, Durham". Since "1 Yeronga Street" is already listed on the form before the input blank, the missing town name needed to complete the address is "Durham". |
| Q2 | 7848 3762 | OFFICER: Okay, so no work number. What about a home phone number? EMILY JANE: Yes, I can give you that. It's 7848 3762 | Excerpt/Transcript Explanation: The transcript shows the officer asking for a home phone number and Emily-Jane replying with the number 7848 3762. Answer Explanation: The answer is Emily-Jane's home telephone number. Reason For Correctness: The correct answer is 7848 3762 because the officer asks for Emily-Jane's home phone number after finding out she does not have a work number, and she clearly states her phone number as '7848 3762'. |
| Q3 | trader | OFFICER: The individual person, company or business that you're claiming against. Is the claim against a landlord, tenant, trader or driver? EMILY JANE: Well, it's a company that sells home appliances. OFFICER: So, that's 'trader' then. Just a moment while I write that down | Excerpt/Transcript Explanation: The transcript shows the officer classifying the appliance company as a "trader" for the respondent field on the claim form. Answer Explanation: The answer refers to the type or category of the respondent (the party being claimed against), which is a "trader" (a seller/business). Reason For Correctness: The correct answer is "trader" because when the officer asks whether the respondent is a landlord, tenant, trader, or driver, Emily Jane explains that it is a company selling home appliances. The officer then identifies the category as "trader" and writes it on the form. |
| Q4 | 17 Brown | OFFICER: Good. If we don't get this part absolutely right, you won't have a legal claim. And their registered address? EMILY JANE: Yes, I've got that written down here. Just a minute it's um 17 Brown Avenue |
Excerpt/Transcript Explanation: The transcript shows the officer asking for the company's address, and Emily Jane answering that the address is 17 Brown Avenue. Answer Explanation: The answer "17 Brown" is the street number and name of the respondent company's address. Reason For Correctness: The correct answer is "17 Brown" because when the officer asks for the registered address of the company (the respondent), Emily Jane reads from her notes and confirms it is "17 Brown Avenue". Since the word "Avenue" is already written on the form, only "17 Brown" is needed to complete the address. |
| Q5 | 4065 | OFFICER: Have you got the postcode for Bardon? EMILY JANE: It's really similar to mine—wait a moment—I'd better make sure I get it right. 4065, that's it | Excerpt/Transcript Explanation: The transcript shows the officer asking for the postcode of Bardon, and Emily-Jane confirms that the postcode is 4065. Answer Explanation: The answer is the postal code number 4065. Reason For Correctness: The correct answer is 4065 because the officer asks for the postcode of Bardon (the respondent's address), and Emily-Jane provides the number "4065". |
| Q6 | 6 months | OFFICER: And did the goods have any sort of guarantee or warranty? EMILY JANE: Yes, but only for six months | Excerpt/Transcript Explanation: The transcript shows the officer asking about the product's guarantee or warranty, and Emily Jane answering that it only lasts for six months. Answer Explanation: The answer means that the product came with a warranty or guarantee that lasts for a duration of 6 months. Reason For Correctness: The correct answer is "6 months" because when the officer asks if the item came with a guarantee or warranty, Emily Jane confirms it was valid for "6 months". |
| Q7 | washing machine | OFFICER: You'll need to give a full description of the goods involved, the nature of the defect or fault and any other relevant particulars so, tell me, what did you buy? EMILY JANE: I bought a washing machine |
Excerpt/Transcript Explanation: The transcript shows the officer asking the customer what item she purchased, and Emily Jane clearly replies that she bought a washing machine. Answer Explanation: The answer refers to a "washing machine," which is an electrical appliance used for washing clothes. Reason For Correctness: The correct answer is "washing machine" because the officer asks Emily Jane what goods she bought, and she directly states that she purchased a washing machine under the Mallard brand and Whisper model with serial number XY303. |
| Q8 | 750 | OFFICER: So, in actual fact, the purchase price you agreed on was 750 pounds? EMILY JANE: That's right | Excerpt/Transcript Explanation: The transcript shows the officer stating that the final agreed price was 750 pounds, and Emily-Jane confirms that this number is correct. Answer Explanation: The answer "750" is the final amount of money in pounds (£) that Emily-Jane agreed to pay for the washing machine after trading in her old machine. Reason For Correctness: The correct answer is 750 because the officer clarifies the final agreed purchase price after taking away the £250 trade-in value from the original £1000 cost. The officer asks, "the purchase price you agreed on was 750 pounds?" and Emily-Jane confirms with "That's right". Keywords to listen for are "agreed to pay" and "agreed on". |
| Q9 | water | EMILY JANE: The salesman who served me at the appliance shop said 'The Mallard Whisper model has a much shorter cycle so it uses less power'—oh, and he added: 'and it will also use less water' | Excerpt/Transcript Explanation: The transcript states that the shop assistant told Emily-Jane that the machine would use a smaller amount of electricity and a smaller amount of water. Answer Explanation: The answer refers to "water", which is the liquid used by the washing machine. Reason For Correctness: The correct answer is "water" because when asked what the salesman said about the performance of the machine, Emily-Jane explains that the salesman told her the machine "will also use less water". In the notes, the phrase "reduces the amount of [water] used" directly matches the salesman's claim of using "less water". |
| Q10 | noisy | EMILY JANE: No, not at all, it's so noisy we can't hear the television in the next room | Excerpt/Transcript Explanation: The transcript shows Emily Jane stating that the machine makes so much loud sound that nobody can hear the TV in the next room. Answer Explanation: The answer "noisy" means making a lot of loud, unpleasant sound. Reason For Correctness: The correct answer is "noisy" because when the officer asks if the machine is truly quiet as promised, Emily Jane explains that it is not quiet at all. Instead, she states that it is "so noisy" that they cannot hear the television in the adjoining room. Therefore, the complaint is that the appliance is very noisy. |
Transcript
OFFICER: Good afternoon. How can I help you?
EMILY JANE: Good afternoon, I'd like to lodge a claim.
OFFICER: Certainly. Name?
EMILY JANE: Emily-Jane Appleby.
OFFICER: Appleby—that's an unusual name—sorry, what did you say your first name was again?
EMILY JANE: Emily-Jane.
OFFICER: Now, Ms Appleby, could you please fill in this claim form?
EMILY JANE: I've never done that before. Can you help me?
OFFICER: Yes, of course. The first part is for your, the claimant's, details. Where do you live?
EMILY JANE: Um...At 1 Yeronga Street, Durham.
OFFICER: How do you spell Durham?
EMILY JANE: D-U-R-H-A-M.
OFFICER: Of course, I should know that—but it's just one of those names that sounds quite different from the way you spell it.
EMILY JANE: It is confusing—I've seen it spelt with two Rs.
OFFICER: And what's the postcode for Durham?
EMILY JANE: 4105.
OFFICER: Good. And...do you work?
EMILY JANE: No, not at the moment.
OFFICER: Okay, so no work number. What about a home phone number?
EMILY JANE: Yes, I can give you that. It's 7848 3762.
OFFICER: 7848...
EMILY JANE: 3762.
OFFICER: Right. Now this part here is for the respondent's details.
EMILY JANE: Who's the respondent?
OFFICER: The individual person, company or business that you're claiming against. Is the claim against a landlord, tenant, trader or driver?
EMILY JANE: Well, it's a company that sells home appliances.
OFFICER: So, that's 'trader' then. Just a moment while I write that down.
EMILY JANE: ABC Appliances actually.
OFFICER: Oh, now, this part is really important. If the respondent is a company you must have the company's full and correct name and registered address.
EMILY JANE: I've looked it up on the Internet and it's ABC Appliances Limited.
OFFICER: Good. If we don't get this part absolutely right, you won't have a legal claim. And their registered address?
EMILY JANE: Yes, I've got that written down here. Just a minute...it's um...17 Brown Avenue.
OFFICER: That's in Bardon, isn't it? I think I know the place—my wife bought a vacuum cleaner there last month.
EMILY JANE: Yes, Bardon.
OFFICER: Have you got the postcode for Bardon?
EMILY JANE: It's really similar to mine—wait a moment—I'd better make sure I get it right. 4065, that's it.
OFFICER: And what's the telephone number for ABC Appliances?
EMILY JANE: Oh, um...7232 4681.
OFFICER: Good. Got that...now, in the third part of this form we get to the actual goods or services that are in dispute. I assume you made a purchase from them?
EMILY JANE: Yes, that's right, on the third of February 2011.
OFFICER: And did the goods have any sort of guarantee or warranty?
EMILY JANE: Yes, but only for six months.
OFFICER: So, it was just a six-month warranty?
EMILY JANE: Yes, they offered me an extended warranty for 3 years but I would've had to pay extra for that.
OFFICER: Oh, I see.
OFFICER: You'll need to give a full description of the goods involved, the nature of the defect or fault and any other relevant particulars...so, tell me, what did you buy?
EMILY JANE: I bought a washing machine...
OFFICER: Ye..es...but what brand, model and serial number?
EMILY JANE: The brand name was 'Mallard' and it was the 'Whisper' model; serial number...just a moment...I've got the warranty papers in my bag. Yes, here it is, serial number XY303.
OFFICER: Great. Now I need to know how much you agreed to pay.
EMILY JANE: It cost a thousand pounds.
OFFICER: Did you trade in your old machine?
EMILY JANE: Yes, as a matter of fact, I did.
OFFICER: Okay...now what were you given for the trade-in?
EMILY JANE: 250 pounds...
OFFICER: So, in actual fact, the purchase price you agreed on was 750 pounds?
EMILY JANE: That's right and they delivered the goods two days later on the fifth of March and picked up the trade-in at the same time.
OFFICER: Now, think carefully about this next question. What did the respondent say about the quality of the goods or the way they would perform?
EMILY JANE: The salesman who served me at the appliance shop said 'The Mallard Whisper model has a much shorter cycle so it uses less power'—oh, and he added: 'and it will also use less water'.
OFFICER: Is that true?
EMILY JANE: Well, partly...it does seem to use less water but both the wash cycle and the rinse cycle go on for much longer than my old machine so I don't see how it can use less electricity. But the sales assistant also said: 'This model is whisper quiet'.
OFFICER: And is it?
EMILY JANE: No, not at all, it's so noisy we can't hear the television in the next room.
OFFICER: Excuse me, I have to answer that. Would you mind waiting? I'll get back to you in a minute.