West Bay Hotel – Details of Job - IELTS Listening Answers & Explanations
From Cambridge IELTS 08 Academic Listening Test 4 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–10 Note Completion
Complete the notes below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
West Bay Hotel – details of job
Example Answer
- Newspaper advert for temporary staff
- Vacancies for 1
- Two shifts
- Can choose your 2 (must be the same each week)
- Pay: £5.50 per hour, including a 3
- A 4 is provided in the hotel
- Total weekly pay: £231
- Dress: a white shirt and 5 trousers (not supplied)
a 6 (supplied)
- Starting date: 7
- Call Jane 8 (Service Manager) before 9 tomorrow (Tel: 832009)
- She'll require a 10
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | waiters | We're looking for waiters at the moment. There was one post for a cook, but that's already been taken | Excerpt/Transcript Explanation: The transcript shows that the hotel needs people to work as waiters right now. They had a job for a cook (a chef), but another person already got that job. Answer Explanation: The answer is the name of the workers the hotel is looking to hire, which are people who serve food and drinks to customers. Reason For Correctness: The correct answer is waiters because the woman at the hotel specifically says that is the job they are trying to fill right now. While there was a job for a cook, she explains that the position was already filled by someone else. Therefore, only the waiter job remains open for people to apply to. |
| Q2 | day off | You get one day off and I think you can negotiate which one you want, it's more or less up to you. But it has to be the same one every week | Excerpt/Transcript Explanation: The transcript shows the woman telling the man that he gets one day of rest. She explains that he can choose which day he wants, but he must keep the same day for his schedule every week. Answer Explanation: The answer "day off" refers to a specific day during the week when a staff member does not have to come into work. Reason For Correctness: The correct answer is determined by the conversation about time away from work. The woman states that staff members receive one day where they do not work. She mentions that you can "negotiate" (discuss and decide) which specific day of the week you would like, meaning it is your choice. However, she also notes that once you choose it, it must be the "same one every week," which matches the requirement in the notes. |
| Q3 | break | You get £5.50 an hour, and that includes a break | Excerpt/Transcript Explanation: The transcript says that for every hour of work, the pay is £5.50, and that this money covers your rest time. Answer Explanation: The answer "break" means a short period of time when you rest from work and do not have to work. Reason For Correctness: The correct answer is "break" because the woman tells the man that the £5.50 pay for one hour of work already pays for the time he takes to rest or eat. She uses the word "includes," which means the rest time is part of the paid hour. |
| Q4 | free meal / meal | You can get a meal in the hotel if you want to, and there's no charge for it so you might as well | Excerpt/Transcript Explanation: The transcript shows that food is available at the hotel and it is free of charge, meaning the staff does not have to pay for it. Answer Explanation: The answer means that staff members can eat a 'meal' at the hotel without paying any money ('free'). Reason For Correctness: The correct answer is 'meal' or 'free meal'. In the conversation, the man asks if he must go home to eat. The woman responds that he can get a 'meal' at the hotel. She adds that there is 'no charge', which is a synonym for 'free', meaning the hotel provides the food to the workers for nothing. |
| Q5 | dark | Yes, I forgot to mention that. You need to wear a white shirt, just a plain one, and dark trousers. You know, not green or anything like that. And we don't supply those | Excerpt/Transcript Explanation: The transcript shows the woman telling the man that he has to wear a simple white shirt and pants that are a dark color. She also mentions that the hotel does not provide these clothes. Answer Explanation: The answer is the specific color or style of pants that a staff member must wear for work. Reason For Correctness: The correct answer is supported by the hotel staff member's description of the dress code. When the man asks about clothing, she specifies that he needs a white shirt and 'dark trousers'. She further clarifies this by saying they should not be a bright color like green. |
| Q6 | jacket | You have to wear a jacket, but the hotel lends you that | Excerpt/Transcript Explanation: The transcript shows that the worker is required to wear a jacket as part of their work clothes, and the hotel will provide it for them to use. Answer Explanation: The answer "jacket" is a piece of clothing that covers the top half of the body, which the hotel provides for workers to wear. Reason For Correctness: The correct answer is determined by looking for an item of clothing that is "supplied" (given or lent) by the hotel. In the text, the woman explains the dress code. She says that while the worker must buy their own shirt and trousers, the hotel "lends" them a jacket. In this context, "lends" means the same as "supplied." |
| Q7 | 28 June / June 28 / 28th June / June 28th / 28th of June | Just a minute, I think it's some time around the end of June. Yes, the 28th, in time for the summer | Excerpt/Transcript Explanation: The transcript shows the woman checked the dates and said the job begins on the 28th of June. Answer Explanation: The answer means the work starts on the 28th day of the month of June. Reason For Correctness: The correct answer is 28 June because when the man asks about the 'starting date', the woman confirms it is that specific day. She says it is toward the end of June, specifically the 28th, so the person can start working for the summer. |
| Q8 | Urwin | Well, if you can call again you need to speak to the Service Manager. Her name's Jane Urwin, that's U-R-W-I-N, and she'll probably arrange to meet you | Excerpt/Transcript Explanation: The transcript shows the woman telling the man the specific person to ask for. She says her name is Jane Urwin and says each letter of the last name. Answer Explanation: The answer is the family name of the Service Manager that the man needs to call for the job. Reason For Correctness: The correct answer is Urwin because the hotel employee identifies the Service Manager as Jane Urwin. To make sure the man writes it down correctly, she spells out the surname: U-R-W-I-N. |
| Q9 | midday | Could you call tomorrow? Um, she usually starts checking the rooms at midday, so before then if you can, so she'll have more time to chat | Excerpt/Transcript Explanation: The transcript shows the woman suggesting a time to call. She says the manager begins work on the rooms at 12:00 PM, which is called midday. Therefore, the man should call earlier than that time to have a longer talk. Answer Explanation: The answer 'midday' refers to 12 o'clock in the middle of the day. Reason For Correctness: The correct answer is 'midday' because the woman specifically tells the man to call 'before then' (referring to midday) so that Jane Urwin has 'more time to chat.' In English, 'before' is used to show that something must happen at an earlier time. The transcript uses 'midday' as the deadline for when Jane becomes busy checking rooms, making it the correct word to complete the note. |
| Q10 | reference | And by the way, she will ask you for a reference, so you might like to be thinking about that. You know, just someone who knows you and can vouch for you | Excerpt/Transcript Explanation: The transcript shows the woman telling the man that he needs to prepare a reference. This is a person who knows him and can prove he is a good candidate for the job. Answer Explanation: The answer "reference" means looking for a person who knows you well and can tell a new boss that you are a good and honest worker. Reason For Correctness: The correct answer is found at the end of the conversation when the woman tells the man that the manager will ask for one. She explains that he needs to find someone who knows him and can say good things about him to help him get the job. The note asks what the manager will require, and her answer is a reference. |
Transcript
WOMAN: Hello, West Bay Hotel. Can I help you?
MAN: Oh, good morning. I'm ringing about your advertisement in the Evening Gazette.
WOMAN: Is that the one for temporary staff?
MAN: That's right.
WOMAN: Yes. I'm afraid the person who's dealing with that isn't in today, but I can give you the main details if you like.
MAN: Yes please. Could you tell me what kind of staff you are looking for?
WOMAN: We're looking for waiters at the moment. There was one post for a cook, but that's already been taken.
MAN: Oh right. Erm, what are the hours of work?
WOMAN: There are two different shifts – there's a day shift from 7 to 2 and a late shift from 4 till 11.
MAN: And can people choose which one they want to do?
WOMAN: Not normally, because everyone would choose the day shift I suppose. You alternate from one week to another.
MAN: Okay. I'm just writing all this down. What about time off?
WOMAN: You get one day off and I think you can negotiate which one you want, it's more or less up to you. But it has to be the same one every week.
MAN: Do you know what the rates of pay are?
WOMAN: Yes, I've got them here. You get £5.50 an hour, and that includes a break.
MAN: Do I have to go home to eat or . . .
WOMAN: You don't have to. You can get a meal in the hotel if you want to, and there's no charge for it so you might as well.
MAN: Oh good. Yes, so let's see. I'd get er, two hundred and twenty one, no, two hundred and thirty one pounds a week?
WOMAN: You'd also get tips – our guests tend to be quite generous.
MAN: Erm, is there a uniform? What about clothes?
WOMAN: Yes, I forgot to mention that. You need to wear a white shirt, just a plain one, and dark trousers. You know, not green or anything like that. And we don't supply those.
MAN: That's okay, I've got trousers, I'd just have to buy a couple of shirts. What about anything else? Do I need a waistcoat or anything?
WOMAN: You have to wear a jacket, but the hotel lends you that.
MAN: I see. Er, one last thing – I don't know what the starting date is.
WOMAN: Just a minute, I think it's some time around the end of June. Yes, the 28th, in time for the summer.
MAN: That's great. I'm available from the 10th.
WOMAN: Oh good. Well, if you can call again you need to speak to the Service Manager. Her name's Jane Urwin, that's U-R-W-I-N, and she'll probably arrange to meet you.
MAN: Okay. And when's the best time to ring?
WOMAN: Could you call tomorrow? Um, she usually starts checking the rooms at midday, so before then if you can, so she'll have more time to chat. I'll just give you her number because she's got a direct line.
MAN: Thanks.
WOMAN: It's 832 double-0 9.
MAN: 823 double-0 9?
WOMAN: 832.
MAN: Oh, okay. Yes, I'll do that.
WOMAN: And by the way, she will ask you for a reference, so you might like to be thinking about that. You know, just someone who knows you and can vouch for you.
MAN: Yes, no problem. Well, thanks very much for your help.
WOMAN: You're welcome. Bye.
MAN: Bye.