HUGO: It was really brave the way she picked herself up and took that job in retail. Fancy working in a shop after that!
CHANTAL: Yeah – well, she recommended we all do it at some point. I guess as a designer you’d get to find out some useful information, like how big or small the average shopper is.
HUGO: I think that’s an issue for manufacturers, not designers. However, it would be useful to know if there’s a gap in the market – you know, an item that no one’s stocking but that consumers are looking for.
CHANTAL: Yeah, people don’t give up searching. They also take things back to the store if they aren’t right.
HUGO: Yeah. Imagine you worked in an expensive shop and you found out the garments sold there were being returned because they … fell apart in the wash!
CHANTAL: Yeah, it would be good to know that kind of thing.
HUGO: Yeah.