Now I’d like to talk about a disappointing experience I had at Hong Kong local restaurant last month. It was my friend’s birthday and we chose this newly cafe because the online photos look cozy and look delicious. However, the surface turned out to be terrible. When we arrived, the waiters seemed busy but ignored us for nearly 10 minutes. Finally, a staff member led us to a table without smiling or greeting. We ordered two main dishes and drinks after waiting 30 minutes. Only one drink arrived. My friend’s pasta was cold and my burger had a hair in it. It’s very disgusting. We tried to call the waiter but they avoided our eye contact. We finally complained. The manager came out to apologize for us but we did not accept it. What upset me the most was the staff attitude. They act like we were bothering them instead of filing customers. In the end, we paid full price but left feelings angry and embarrassed especially since it was birthday celebration. I later wrote an online review to board artists. This taught me that we always check the reviews before trying a new place.
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Now I'd like to talk about a disappointing experience I had at a local restaurant in Hong Kong last month. It was my friend's birthday, and we chose this new cafe because the online photos looked cozy and the food looked delicious. However, the service turned out to be terrible. When we arrived, the waiters seemed busy but ignored us for nearly 10 minutes. Finally, a staff member led us to a table without smiling or greeting us. We ordered two main dishes and drinks after waiting 30 minutes. Only one drink arrived. My friend's pasta was cold, and my burger had a hair in it. It was very disgusting. We tried to call the waiter, but they avoided our eye contact. We finally complained, and the manager came out to apologize to us, but we did not accept it. What upset me the most was the staff's attitude. They acted like we were bothering them instead of being valued customers. In the end, we paid full price but left feeling angry and embarrassed, especially since it was a birthday celebration. I later wrote an online review to warn others. This taught me that we should always check the reviews before trying a new place.
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Speaking Time: 82 seconds