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Part 2

Band 4+: Describe a time when you received excellent customer service. You should say: - Where you were - What the situation was - What the person did that was helpful And explain why you consider it to be excellent customer service.

Note: Both the topic and the answer were submitted by one of our users.
52% Accuracy The overall pronunciation accuracy of your speech, reflecting how well a native speaker can comprehend it.
Polished transcript:
Male Female
I would like to talk about a time when I was in the U.S. back in 2019. I was going to a free-from-exam for every home. Suddenly, my aunt and uncle were coming to visit. I stayed very close to a newly located office. There was a new coffee shop that had an amazing view on all sides. It is decorated with mini plants and flashing lights. The best part of the coffee shop is the customer service. The staff is extremely friendly and nice. They offer a variety of food, everything from continental to local cuisine. The environment and culture are clean and tidy. When my guests and I were sitting and observing, I felt very fresh and relaxed. I am not saying that I am a person who has built a stall of all the pieces of art and many other things. I had no money, but I was asking. I really liked the pieces of art, and even though I had no money, the customer service was gracious and agreed to give me a piece of the garden. The garden is very beautiful, divided into four sections. According to my perception, I believe that this experience was exceptional, and I am sure it made a lasting impression on my younger brother.
Actual audio transcript (What native speakers are likely to hear):

I would like to talk about a time when I was in the U.S. when I say back in 2019, This time I was going to a free-from-exam for every home. Suddenly why? Aunt and uncle are coming here. I stayed with going to a very near-inlocated office. That new coffee shop, the coffee shop has a rose-cutting amazing view on all sides. It is decorated with mini plantas, flashing lights. The best part of the Cog Show is the customer service. The staff is extremely fluid and nice. It offers variety of food. Our everything from continent to local consign. environment in the culture is clean and tidy when me and my guest saying and observing I am feeling very very fresh, I relax to my mind. I have no idea what I am saying. I am not saying that I am not a person who has built a stall of all the peace of art and many other things. I have no money but I am asking. I like very much of peace of I have no money, customer service for agri and no accuses who agree with and give me a piece of garden. The garden is very beautiful, into 4 sections. According to my perception, I believe that environmental pain, I’m sure this happened to the person, is my younger brother.

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Speaking Time: 86 seconds

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Describe a time when you received excellent customer service. You should say: – Where you were – What the situation was – What the person did that was helpful And explain why you consider it to be excellent customer service.

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