Well, I do not like to complain a lot but when something is done in a wrong way I find that it is my obligation to complain about that thing do so that the things can be corrected. But as I am a fool person I love to try mouth oiling dishes and I usually tryied dishes on a restaurant. But two months back when it was heavily raining and I was unable to go out at that time I was feeling very hungry and my brother suggested me to online the food to order the phone online. It was a very daunting task for me as I haven’t tried to uh, online food order food online. So at that time, after uh, doing some research, I order a pizza along with the a burger from the tomato application. And they sent me a text message, uh, saying that the food will be delivered in just 30 minutes. And waiting for 30 minutes is not a piece piece of cake for me as because of my food cravings. And uh, when the food arrives I find that the food was still. I was really upset at that time. And uh, I immediately complained to the customer care. They apologized for their action and promised me to replace the food. And I was astonished that after some time a delivery guy was standing outside my house with the new adder. And also he told me that the company has given me the food forosp free and also they has refunded the uh, money of previous food. I was very happy at that time and over the moon and I would say that it is a worth experience. And I was satisfied with the results as they had taken my complaint into their eyes and corackcted it.
Band 6+: Describe a time you complained about something and it was solved. (Jan-Aug 2024) You should say: • When it happened • Why you complained • Who you talked to • And explain what happened in the end
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I'm not one to complain often, but when something's wrong, I feel it's my responsibility to speak up so it can be fixed. I love trying new dishes, especially at restaurants, but a couple of months ago, during a heavy downpour, I was stuck at home, starving. My brother suggested ordering food online, which was a new experience for me. After some research, I ordered a pizza and a burger through the Tomato app. They sent a text saying the food would arrive in 30 minutes, which felt like an eternity with my rumbling stomach. When the food finally arrived, it was cold. I was incredibly disappointed. I immediately contacted customer service and explained the situation. They apologized profusely and promised to replace the food. To my surprise, a delivery driver arrived shortly after with a fresh order. He also informed me that the company was giving me the new food for free and refunding the cost of the previous order. I was overjoyed and felt like I had won the lottery. It was a truly positive experience, and I was incredibly satisfied with how they handled my complaint. They took my feedback seriously and made things right.
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