Part 3

Band 5+: do you agree that customers are more likely to complain nowadays?

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62% Accuracy The overall pronunciation accuracy of your speech, reflecting how well a native speaker can comprehend it.

Polished transcript:

Male Female

I can say that I agree that customers are more likely to complain nowadays and can argue this idea. If a person visits any café where they receive good service, they will expect that same level of service from other places.

Actual audio transcript (What native speakers are likely to hear):

I can say that I agree with the being that customers are more likely to complain nowadays and can argue this idea. So if person visits any café where he obtain good attitude, he will require that relationship relation from other places.

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Speaking Time: 16 seconds

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Vocabulary Repetition:

that: 3

service: 2

Try using synonyms for the above words

Pronunciation

5.5

Your pronunciation is average. It is understandable but not always accurate. Focusing on the rhythm and stress patterns of English could prove beneficial.

Task Response

The response shows some understanding of the question and attempts to provide a relevant argument. However, it lacks sufficient development and generalisation. Consider exploring various factors contributing to increased customer complaints, such as the ease of online reviews and social media, changing customer expectations, and improved consumer rights. Broadening the scope of the response and providing more detailed examples would strengthen the answer.

Fluency & Coherence

The answer is understandable, but the structure could be improved. The phrase 'the being that' is grammatically incorrect and disrupts the flow. More concise sentence structures would enhance fluency. The example provided is relevant but could be more clearly linked to the main point about increased customer complaints.

Lexical Resource

The vocabulary is adequate but lacks precision. Words like 'obtain' and 'relationship relation' are not the most appropriate choices. Using more precise and sophisticated vocabulary would improve the score. The example of a café is simple and could be expanded upon with more nuanced vocabulary.

Grammatical Range & Accuracy

There are grammatical errors, such as 'the being that' and the repetition of 'relation'. Sentence structures are simple and lack complexity. Improving grammatical accuracy and using a wider range of grammatical structures is crucial for a higher score. The pronoun 'he' should be changed to 'they' for better gender neutrality.

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do you agree that customers are more likely to complain nowadays?

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