Part 3

Band 6+: do you agree that customers are more likely to complain nowadays?

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Polished transcript:

Male Female

Yes, that's a real statement, to be honest with you. And today people have a lot of options to release their thoughts and feelings. They usually have access to a lot of platforms for sharing their opinions. So it's so crucial for brands because any negative review will immediately affect their purchasing, their income, and their overall reputation. And I believe nowadays people are not easily satisfied with services or anything they buy, and they tend to complain about that more often. It's hard for customer service to keep up.

Actual audio transcript (What native speakers are likely to hear):

Yes, I real statement, to be honest with you. And today people have a lot of option to release their toes and feelings. They usily allow a lot of platforms for uh, receiving their thoughts. So it’s so crucial for brands because any negative Ra will affect immediately their purchasing, their um, income and is so uh, what wal um. And I believe nowadays people um, cannot easily satisfied with services or any ah, things they buy and they tend to complain about that always. It’a hard for um, customer service.

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Speaking Time: 36 seconds

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Vocabulary Repetition:

their: 5

they: 3

people: 2

Try using synonyms for the above words

Pronunciation

6.5

Your pronunciation is above average. However, you may find complexity in certain words challenging. Regular practice should aid in improvement.

Task Response

The student provides a good response to the question, acknowledging the trend of increased customer complaints. They offer reasons for this, such as the availability of platforms for sharing opinions and the higher expectations of customers. However, the response could be more developed by providing specific examples or further elaborating on the impact of complaints on businesses.

Fluency & Coherence

The student speaks with some fluency, but there are a few instances of hesitation and repetition, such as "so uh, what wal um." The response is generally coherent, but the organization could be improved by using more transitions and connecting ideas more smoothly.

Lexical Resource

The student uses a range of vocabulary, including "release their thoughts and feelings," "platforms for sharing their opinions," and "negative review." However, there are some instances of imprecise language, such as "any negative Ra" instead of "any negative review." The student could also use more specific and sophisticated vocabulary to express their ideas.

Grammatical Range & Accuracy

The student demonstrates a good grasp of grammar, but there are a few errors, such as "They usily allow" instead of "They usually have access to." The student could also improve their use of sentence structures and avoid using informal language like "It'a hard" instead of "It's hard."

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