Part 3

Band 7+: How would you react if you receivedapoor service at a restaurant?

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Polished transcript:

Male Female

If I receive unsatisfactory service at a restaurant, I would like to go to the manager and tell him the specific things I didn't like and how he can improve them to perfect the restaurant. I would do this calmly and keep myself in control to avoid upsetting the manager or employees. We should maintain a respectful approach to ensure that we are good clients, as good service and clients help each other improve.

Actual audio transcript (What native speakers are likely to hear):

If I receive dissatisfaction service at a restaurant, I would like to go out the manager and tell him the thing, the spot that I didn’t like and tell him how can I help him improve it to make you know to perfect their restaurant. So I did calmly, I would like to do it calmly and keep myself in control to not upset the others or the managers or employees. We will keep it in place to assure that we are good clients and we are good service and clients make each other improve.

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Speaking Time: 30 seconds

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Vocabulary Repetition:

service: 2

restaurant: 2

would: 2

manager: 2

improve: 2

clients: 2

Try using synonyms for the above words

Pronunciation

6.5

Your pronunciation is above average. However, you may find complexity in certain words challenging. Regular practice should aid in improvement.

Task Response

The answer is well-organized and coherent, directly addressing the question. Consider expanding on the types of poor service you might encounter and how you would address them specifically. Adding a brief concluding sentence summarizing your approach would enhance the response.

Fluency & Coherence

The answer is coherent, but the fluency could be improved. There are a few instances of unnatural phrasing and repetition ("I would like to"). Focus on smoother transitions and a more natural flow of speech. Practice speaking more spontaneously.

Lexical Resource

Vocabulary is mostly appropriate, but some word choices are slightly awkward ("dissatisfaction service", "the thing, the spot"). Aim for more precise and natural vocabulary. Consider using synonyms to avoid repetition.

Grammatical Range & Accuracy

There are some grammatical errors, particularly in sentence structure and word order. The sentence "tell him how can I help him improve it" is grammatically incorrect. Work on improving sentence structure and accuracy. Pay attention to subject-verb agreement and correct tense usage.

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