Part 3

Band 6+: When are people more likely to make complaints?

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Polished transcript:

Male Female

People often complain about customer service or the quality of products when they receive them and they don't meet their expectations. For example, this might happen in a restaurant or a shop when they feel the seller's attitude is unfriendly. Or it could be due to reasons that contribute to the product not being as good as the seller guaranteed.

Actual audio transcript (What native speakers are likely to hear):

People often complain about the customer advice. Or about the quality of the products when they receive or not do not meet their expectation. For example, sometimes it’s in a restaurant or some, um, shops. When they think the seller attitude is not friendly. Or due to some reasons which contribute to their products, is not, uh, as well as the one guaranteed by the seller.

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Speaking Time: 24 seconds

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
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Vocabulary Repetition:

they: 3

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Pronunciation

Your pronunciation is above average. However, you may find complexity in certain words challenging. Regular practice should aid in improvement.

Task Response

The answer is relevant and provides good examples. However, it could be more specific about the situations that lead to complaints. For example, mentioning time constraints, feeling rushed, or experiencing a lack of options could further strengthen the response.

Fluency & Coherence

The answer is generally coherent and well-organized. There are a few instances of hesitation and repetition, but the overall flow is good. The use of connectors like "for example" and "or" helps to connect ideas.

Lexical Resource

The vocabulary is adequate and appropriate for the topic. The student uses phrases like "customer service" and "meet their expectations" effectively. However, there is room for more precise and varied vocabulary, such as "dissatisfied" or "unfulfilled" instead of "not meet their expectations."

Grammatical Range & Accuracy

The grammar is generally accurate, but there are a few minor errors. For example, "Or about the quality of the products when they receive or not do not meet their expectation" is grammatically incorrect. The student could benefit from practicing more complex sentence structures and using a wider range of grammatical features.

Answers On The Same Topic:

When are people more likely to make complaints?

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When are people more likely to make complaints?

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