Part 3

Band 7+: When are people more likely to make complaints?

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77% Accuracy The overall pronunciation accuracy of your speech, reflecting how well a native speaker can comprehend it.

Polished transcript:

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People are more likely to make a complaint when they are not satisfied with a product or service. When a service or product they have bought is not up to the mark, people have the right to make complaints about it as they are spending their hard-earned money on it. Not only that, when the work is not done properly, they also have the right to make complaints, as they do have the authority to do so. I think these are the various situations when people are likely to make complaints.

Actual audio transcript (What native speakers are likely to hear):

People are more likely to make a complaint when they are not satisfied with a product or a service. When a service or a product they have brought is not up to the mark, people have the right to make complaints about it as they are spending their hard-earned money on it. And not only that, when the work is not done properly, they also have the right to make complaints as they do have the authority to make so. I think these are the various situations when people are to make complaints.

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Speaking Time: 36 seconds

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Vocabulary Repetition:

they: 5

make: 4

when: 4

have: 4

people: 3

complaints: 3

likely: 2

product: 2

service: 2

right: 2

Try using synonyms for the above words

Pronunciation

Your pronunciation is quite good. Working on consistency and tackling difficult sounds may enhance clarity.

Task Response

The answer is quite repetitive and does not explore the question in sufficient depth. Consider exploring different contexts or situations where complaints are more likely, such as the impact of personality, social factors, or the perceived ease of making a complaint. More varied vocabulary and sentence structures would also improve the response.

Fluency & Coherence

The answer is coherent and well-structured. Minor repetition and slight hesitation towards the end ('I think these are the various situations when people are to make complaints') could be improved by rephrasing to something like 'These are the main situations in which people are likely to complain.'

Lexical Resource

Vocabulary is adequate and mostly accurate. The phrase 'up to the mark' is good, but more sophisticated vocabulary could be used in places. For example, instead of 'not done properly,' consider 'substandard' or 'deficient.'

Grammatical Range & Accuracy

Grammar is mostly accurate, with a few minor errors. The phrase 'they are to make complaints' is grammatically incorrect and should be 'they are likely to make complaints' or 'they will make complaints'. The sentence structure is generally simple; more complex sentence structures would enhance the score.

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