Part 3

Band 6+: which is the better way of making complaints, by talking or by writing?

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Polished transcript:

Male Female

I think it depends on the person's personality and individual approach. If you're comfortable expressing yourself verbally, then talking is the best option. You can communicate directly and receive immediate feedback. However, if you're not comfortable speaking up, writing might be a better choice. This allows you to express your ideas thoroughly and carefully. Ultimately, I think it depends on individual preferences and the specific situation.

Actual audio transcript (What native speakers are likely to hear):

I think is depend on person, personality and individual take. If you are good enough to express your ideas, then talking is the best option for you. Um, because in this way you can communicate, um, and received, uh, feedback, uh, instant. Uh. On the other hand, if you are not good at expressing yourself, then writing is a best option for you. This might be because you can express your, your ideas thoroughly. Uh, so for this reason, I think it’depend. On individual choices.

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Speaking Time: 26 seconds

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
C2 - Complex
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Vocabulary Repetition:

think: 2

depends: 2

individual: 2

you're: 2

comfortable: 2

Try using synonyms for the above words

Pronunciation

Your pronunciation is quite good. Working on consistency and tackling difficult sounds may enhance clarity.

Task Response

The student provides a good response, considering both sides of the argument and offering clear reasons for each. However, the answer could be more specific and provide examples of situations where one method might be more appropriate than the other. For example, they could mention that writing might be better for formal complaints, while talking might be more suitable for informal issues.

Fluency & Coherence

The student speaks with a good pace and rhythm, but there are some hesitations and repetitions, particularly at the beginning. The answer is well-organized, with clear transitions between points. However, the student could improve their fluency by using more natural fillers and avoiding unnecessary pauses.

Lexical Resource

The student uses a good range of vocabulary, including words like 'express', 'communicate', 'feedback', and 'thoroughly'. However, there are some instances of repetition, such as 'best option' and 'individual choices'. The student could expand their vocabulary by using synonyms and more specific terms.

Grammatical Range & Accuracy

The student demonstrates a good understanding of grammar, but there are some minor errors, such as the use of 'depend' instead of 'depends' and the incorrect use of 'received' instead of 'receive'. The student could improve their accuracy by paying more attention to subject-verb agreement and tense consistency.

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