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Letter

Band 5+: ✅ 1. Formal Letter Prompt: You recently stayed at a hotel and were very unhappy with the room and the service. Write a letter to the hotel manager. In your letter: Explain why you were unhappy Describe the problems Say what you would like the manager to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/ Madam,

I am writing this letter to report the lack of cleanliness and customer support at Grand Marriot in Toronto.

My name is Mark and I checked in Marriot last Thursday. Initially, the hotel looks really pretty from outside. After checking in, I realized my room wasn’t cleaned properly. Then I immediately called the front desk and was disappointed on how they dismissed my request. After leaving the hotel I realized that I lost my wallet and then called a customer representative agent and was stunned by their response.

In order to improve the rating for the hotel I have a few suggestions. Firstly, for the cleanliness, it is better to keep a protocol where manager is responsible for making sure the room is clean before a new guest checks in. Finally, to improve customer care it is better to keep a survey at the end of the call and act based on the feedback.

I look forward to your response and appreciate your attention to this matter.

Yours sincerely,

Mark.

Word Count: 173

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

customer: 3

hotel: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. However, expanding on the descriptions of the problems and desired actions would strengthen the response.

Coherence & Cohesion

5.5

The letter's structure is generally clear, but the flow could be improved with smoother transitions between ideas. Some sentences lack a logical connection to the preceding ones.

Lexical Resource

The vocabulary used is appropriate for a formal letter, but a wider range of sophisticated vocabulary could enhance the overall impact. Some word choices could be more precise.

Grammatical Range & Accuracy

While the letter is understandable, there are several grammatical errors that affect the overall clarity and fluency. Improving grammatical accuracy is crucial for achieving a higher score.

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