Letter

Band 4+: 44. You recently visited a store and didn't like the customer service there. Write a complaint letter to the store manager and say What was the issue there? Why wasn't the staff helpful? Suggest what can be done about it.

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Dear Sir,

I hope you are doing well. I am writing to complain about the poor coustmer sevice I doing my recent visit to your store.

I visited your store last saturday to by new mobile phone. However,I had bad experience because I could not find mobile I wanted. i asked a member of staff for help, but he was very rude and did noy answer my questions. he busy in own work and did not attention to me. in future I did not buy anything in your store. your all staff mambers are unhelpful.

I belive your staff need more traning. How to deal with costmore. I suggest that you provided costmore service traning to your staff members. they need nicley communication and friendly behavior with customer. they need all time helpful with customer

I hope you will take my problems seriously and improve your customer service in the future.

yours faithfully,

Gurpreet kaur

Word Count: 155

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

staff: 4

Try using synonyms for the above words

Task Response

The letter addresses the task by identifying the issue (poor customer service), explaining why the staff was unhelpful, and suggesting training. However, there are significant lapses in clarity and accuracy. The description of the incident is somewhat vague (e.g., 'he busy in own work and did not attention to me'), and the statement 'in future I did not buy anything in your store' is an overgeneralization that detracts from the complaint. The suggestion is relevant but could be more specific. To improve, provide more concrete details about the interaction, avoid sweeping statements, and ensure the tone remains focused on the complaint and resolution. Additionally, proofread for grammatical errors and spelling mistakes to enhance clarity.

Coherence & Cohesion

The letter has a clear structure with an introduction, body, and conclusion, but the flow is disrupted by frequent grammatical errors and abrupt transitions. The ideas are presented in a logical order, but the lack of cohesive devices and the presence of run-on sentences make it difficult to follow effortlessly. To improve, use linking words (e.g., 'Firstly', 'Moreover', 'Therefore') and ensure each paragraph focuses on a single clear point. Also, separate sentences properly with correct punctuation.

Lexical Resource

The vocabulary used is basic and repetitive, with several spelling errors (e.g., 'coustmer', 'sevice', 'mambers', 'traning', 'costmore', 'nicley'). The range of vocabulary is limited, and there is little use of sophisticated or precise terms. To improve, expand your vocabulary related to customer service (e.g., 'inadequate assistance', 'unprofessional conduct', 'comprehensive training') and proofread for spelling. Use more varied and appropriate language to express your ideas clearly.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors, including incorrect verb tenses ('I doing'), subject-verb agreement ('he busy'), missing articles ('to by new mobile phone'), and incorrect word forms ('did not attention'). Punctuation is often missing or incorrect, leading to run-on sentences. To improve, focus on basic sentence structure, use correct past tense forms, and ensure subject-verb agreement. Practice using a variety of sentence structures, such as complex sentences, and review punctuation rules.

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Band 4+: 44. You recently visited a store and didn't like the customer service there. Write a complaint letter to the store manager and say What was the issue there? Why wasn't the staff helpful? Suggest what can be done about it.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

44. You recently visited a store and didn’t like the customer service there. Write a complaint letter to the store manager and say What was the issue there? Why wasn’t the staff helpful? Suggest what can be done about it.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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