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Letter

Band 5+: Formal Letter: Complaint to a Company You recently bought an item online, but it arrived damaged. Write a letter to the company's customer service department. In your letter: Describe the item you purchased. Explain the problem with the item when it arrived. Say what you want the company to do.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam

I’m writing to express my experience with a product i bought from your online shop on September 23th. I ordered a wireless headphone with order no.190701, but since the item arrived, i noticed the box is broken.

When it arrived i was shocked because the item inside the box is broken too. My wireless headphone only function one and the other one not function well. I’m wondering with reputation your company and considering the cost of the product i buy. I’m so disappointed with this experience.

I would appreciate it if you would change the product with safe packing, so that this accident not happening again, or full refund my money as soon as possible. I have a video when it’s arrived for your reference.

Thank you for attention. I look forward to your fast respon.

Your Faithfully,

Archie

Word Count: 141

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 3

arrived: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. Minor improvements in clarity and structure would enhance the response. The letter falls short of the required 150 words.

Coherence & Cohesion

5.5

The letter's message is mostly clear, but some improvements in sentence structure and flow would enhance readability and cohesion.

Lexical Resource

The vocabulary used is appropriate for the context, but a wider range and more precise word choices would improve the overall lexical resource.

Grammatical Range & Accuracy

While the letter conveys the message, grammatical errors and inconsistencies detract from the overall accuracy and range of grammatical structures used.

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