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Letter

Band 5+: Great! Here's a formal IELTS Task 1 letter prompt for you: You recently stayed at a hotel and had some issues with the service. Write a letter to the hotel manager. In your letter: Explain the situation Describe the issues you faced Suggest what the hotel could do to improve their service

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Note: Both the topic and the answer were created by one of our users.

Dear Manager,

I am writing this letter to express my dissatisfaction with the service provided during my last week stay in your hotel.

During my stay I have faced some problems with the room facility and I would like to bring these to your notice as a feedback.

The room has air conditioner and the main reason I have booked this room is due to humid weather in the place. Unfortunately the AC in my room did not work properly and the temperature in the room was too hot. I could not sleep due to this and it has affected my schedule for the next day. When I reached out to reception for help they said they will send someone to repair but no one came which is quiet disappointing.

I would like to suggest you that checking all the room amenities before allocating it to someone to avoid these issues to the customer. Also it would be helpful is reception service is proactive and respond to customers quickly.

Thanks,

Susmita

Word Count: 171

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The issues are clearly explained, and suggestions for improvement are provided. However, a more detailed explanation of the impact of the issues would strengthen the response.

Coherence & Cohesion

5.5

The letter is generally easy to follow, but the flow could be improved with smoother transitions between paragraphs and ideas. Some sentences lack a clear connection to the preceding ones.

Lexical Resource

The vocabulary used is appropriate for the context, but a wider range of vocabulary and more precise word choices would enhance the letter's impact. Some phrases could be more sophisticated.

Grammatical Range & Accuracy

While the letter is understandable, there are several grammatical errors that affect the overall clarity and fluency. Improving grammatical accuracy is crucial for a higher score.

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