Band 7+: Letter Number 118 You invited your family to have a special celebrate dinner in a well-known restaurant, but you are unsatisfied with the meal. You are writing to make a complaint. In your letter, you have to say: What the situation is; What the problem is; What you want them to do.

Dear Sir or Madam

I am writing to address a problem I encountered last day at your restaurant. I threw a party last night for my daughter’s birthday. This occasion is so important for me because my daughter turned 1 year old. I visited your restaurant, made the booking, reserved the party hall, and informed you about the number of guests.

When I reached the venue, there was no party decoration you had committed to with me as per our booking; moreover, two families were sitting in the party hall and enjoying their dinner. When I saw and talked with your restaurant crew, their behavior was uncourteous, and no one was giving me an accurate answer. I called the manager, explained to him, and gave him the booking and advance receipt. Somehow, he started to arrange the chairs, and it took 20 minutes. This moment was so embracing for me because my guests were waiting and faced problems along with me.

Anyhow, I would like to claim my refund for my decoration expenses. In addition, kindly teach your waiters some basic manners. How can they deal with customers? Kindly, whenever you book with someone, inform your crew as well, so they will not overlook the words of another person.

Yours Sincerely,

Adam