Band 9: Letter Number 118 You invited your family to have a special celebrate dinner in a well-known restaurant, but you are unsatisfied with the meal. You are writing to make a complaint. In your letter, you have to say: What the situation is; What the problem is; What you want them to do.

Dear Sir or Madam,

I am writing to address a problem I encountered yesterday at your restaurant. I threw a party last night for my daughter’s first birthday, an occasion of great importance to me. I made a booking, reserved the party hall, and informed your team about the number of guests.

However, when I arrived at the venue, there were no party decorations as per our agreement. Additionally, two families were sitting in the party hall, enjoying their dinner. When I spoke to your restaurant crew, their behavior was discourteous, and no one provided me with accurate answers. I called the manager, explained the situation, and showed him the booking and advance receipt. He then started arranging the chairs, which took 20 minutes. This was embarrassing for me as my guests were waiting and faced problems along with me.

Therefore, I would like to request a refund for the decoration expenses. Additionally, please train your waiters on basic manners and how to deal with customers. It is essential to inform your crew about bookings to prevent such oversights.

Yours sincerely,

AdaM