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Letter

Band 5+: letter to shop manager what is fault of equipment response when you phned the shop now what you want from the manager

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Dear Shop Manager,

I hope this letter finds you well. I am writing to complain about the equipment that recently I bought from your shop. This is a hand blender of east noon company with code-00245.It is faulty as its blade is missing. When I opened it all other parts are present except the blade.

When I called to your shop their response was quite rude. They even don’t listen me completely and hung up phone by saying that, this is a manufacturer’s fault. I called again and again but they are not even picking up my calls. You may know that it is legally responsibility of shop to place only perfect items.

Now, I request you kindly replace my equipment or otherwise refund my money so that, I can buy the new one. And also make sure your staff should response in a good manner and entertain query of every customer. I am writing my address and phone number so you can easily contact me.

Best Regards,

John

Word Count: 169

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter effectively addresses the task by clearly outlining the problem, the shop's response, and the desired resolution. It includes all necessary details.

Coherence & Cohesion

4.5

The letter is generally well-organized, but some sentences could be structured more clearly for better flow. The use of commas and conjunctions could be improved for smoother reading.

Lexical Resource

5.5

The letter demonstrates a good range of vocabulary, but some choices could be more precise and sophisticated. The use of synonyms and varied sentence structures would enhance the vocabulary score.

Grammatical Range & Accuracy

4.5

The letter contains some grammatical errors that affect the overall clarity and fluency. The use of punctuation and sentence structure could be improved for greater accuracy.

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