Dear Sir or Madam,
I am writing to express my dissatisfaction of the coffee machine I recently bought from your store.
I received my Nespresso coffee machine that I ordered from your store on October 9, 2026. The machine arrived in a damaged box, once opened, it had prominent scratches on the water tanker of the machine. When iI tried to fill the tank, unfortunately, water was dripping from it. The front mug holder is also missing in the box. I would like you to arrange a replacement to be delivered to my address as soon as possible. If the same model is not available, I would prefer a full refund for it. I am highly unsatisfied with the service and would like some action to be take at the earliest conveninance.
Your faithfully,
Jhanvi
