Letter

Band 8+: You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing this letter to address that I bought a piece of furniture from your shop, Foxin Furnitures, but noticed some defects.

I recently purchased a wooden chair and a footstool from your store on the 12th of September, 2026 and moved it to my house the same day.

The very next day, I observed that the wooden chair has one broken leg. The leg of the chair seems to be splinted and damaged. My son tried to use that furniture for his room but noticed the damage soon after. It seems to be unstable.

Eventhough I am happy with the footstool I received, I am dissatisfied with the chair I bought. I would be pleased if you could issue me a full refund for the mistake. On the other hand, I would be satisfied to accept a replacement if the refund is not an option. Please help me out with this issue as soon as possible. Thank you.

Kind regards,

Katheeja Aafreen.

Word Count: 166

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

chair: 4

Try using synonyms for the above words

Task Response

The letter effectively addresses all three bullet points: it explains what was bought and when, describes the damage to the chair, and clearly states the desired action (refund or replacement). The tone is polite and appropriate for a letter to a shop manager. The response is well-organized and coherent. There are minor language issues (e.g., 'Eventhough' should be 'Even though', 'splinted' may not be the best word choice, and 'moved it' could be 'moved them' since two items were purchased), but these do not impede understanding. To improve, consider using more precise vocabulary and proofreading for minor errors. Overall, the letter satisfies the task requirements well.

Coherence & Cohesion

The letter is well-organized with clear paragraphing: introduction, details of purchase, description of the problem, and requested action. Cohesive devices such as 'The very next day', 'Eventhough', and 'On the other hand' are used effectively, though 'Eventhough' should be written as two words ('Even though') and 'On the other hand' is slightly misused here (it typically contrasts two different points, not alternatives for a solution). The message is easy to follow throughout. To reach the highest band, ensure cohesive devices are used with complete precision and consider a slightly more formal closing.

Lexical Resource

A good range of vocabulary is used appropriately, including 'defects', 'splinted', 'unstable', 'dissatisfied', and 'issue me a full refund'. These show flexibility and natural control. Minor improvements: 'splinted' is unusual in this context (perhaps 'cracked' or 'split' would be clearer), and 'Foxin Furnitures' should be 'Foxin Furniture' (uncountable). Overall, lexis is strong and communicates the message effectively. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

A variety of sentence structures is used with good control. Grammar is largely accurate, with only minor errors: 'moved it' should be 'moved them' (referring to two items), and 'Eventhough' should be 'Even though'. Punctuation is correct. To achieve a higher band, eliminate these small slips and ensure pronoun agreement is consistently accurate.

Answers On The Same Topic:

See All

An online magazine has published an article asking which men and women in the public eye are suitable role models for young people. Write a letter to the magazine recommending a celebrity you consider to be a good role model and why.

To the online magazine I read your article offering which celebrities can serve as a role model for adolescents. I would like to exemplify the globally successful singer-songwriter Taylor Swift as a positive example for young people. Taylor Swift has started her career in her teens and she released her debut album named ‘Tim McGraw’ […]

Band 7+

See All

Band 8+: You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

Other Topics:

An online magazine has published an article asking which men and women in the public eye are suitable role models for young people. Write a letter to the magazine recommending a celebrity you consider to be a good role model and why.

Your company is planning to open a new branch in another country, and you would like to be considered for a transfer there. Write a letter to your HR manager expressing your interest. Include: why you want the transfer, your relevant skills and experience, how you would help the new branch succeed.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium