Letter

Band 6+: You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

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Dear Sir/Madam,

I am writing to complain about receiving a damaged piece of furniture I bought online. I ordered it from your website on 11/09/2026 and was delivered to my house at 15/09/2026

Firstly, I would like to describe the item and the defect it had when it was delivered. I bought a sofa, white coloured with black strips. The sofa covering was torn from a side. Mandatory cushions were also missing.

Furthermore, when it was delivered, it was packed in cardboard. The workers offloaded it and placed it in lounge area. I did not opened it till evening when I noticed the above damage.

I would highly appreciate if you could replace the faulty couch with new one. Also, deliver complementary cushions that were promised with the sofa. Please, send me the return form and also inform me about the exchange policy. That would be of great help.

Yours Faithfully,

Riyan.

Word Count: 152

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

delivered: 3

would: 3

Try using synonyms for the above words

Task Response

The letter covers all three required points: describing the damage, explaining the delivery situation, and stating the desired resolution. The tone is appropriate and the structure is clear. However, there are minor lapses in detail and clarity. For example, the date format is inconsistent, and the description of the damage could be more specific (e.g., size of the tear, which side). Additionally, the phrase 'Mandatory cushions' is unclear; 'missing cushions' would be more accurate. To improve, ensure all details are precise and avoid vague language. Overall, the task is well addressed, but a few refinements would enhance clarity and completeness.

Coherence & Cohesion

The letter is logically organized into paragraphs, each with a clear purpose (introduction, description of damage, delivery details, and request). However, the flow is sometimes disrupted by abrupt transitions and missing connectors. For example, the phrase 'Mandatory cushions were also missing' could be better linked to the previous sentence. Also, the final paragraph could be more cohesive by using linking words like 'In addition' or 'Furthermore' to connect the requests. Overall, the message is understandable but not effortless to follow.

Lexical Resource

The vocabulary is adequate for the task, with some good choices such as 'complaint', 'defect', 'offloaded', and 'faulty'. However, there are some inaccuracies and awkward phrasings: 'black strips' should be 'black stripes', 'Mandatory cushions' is unclear (likely 'the matching cushions' or 'the promised cushions'), and 'complementary cushions' should be 'complimentary cushions'. The range of vocabulary is limited, and more precise and natural expressions would improve the letter.

Grammatical Range & Accuracy

There are several grammatical errors that affect clarity. For example, 'was delivered' should be 'it was delivered' (missing subject), 'I did not opened' should be 'I did not open', and 'if you could replace' should be 'if you could replace' (correct, but the conditional structure is not fully controlled). Also, the date format is inconsistent (11/09/2026 vs 15/09/2026) and should be written consistently. The sentence 'The workers offloaded it and placed it in lounge area' is missing an article before 'lounge area'. Punctuation is mostly correct, but the overall range of structures is limited, and errors are noticeable.

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Band 6+: You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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