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Letter

Band 4+: Part 2. (20 pts) Imagine you recently purchased a product online, but when it arrived, you were disappointed with its quality. Write a letter (about 100-120 words) to the customer service department of the company expressing your dissatisfaction. In your letter, you should: Describe the product you ordered and the issues you experienced with its quality. Explain why you are disappointed and how this has affected your trust in the company. Request a solution, such as a replacement, refund, or another form of compensation. Use your name and address as Ha Trung - 63 Tran Hung Dao, Vinh City.

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Dear Sir,

Recently, I was recommended your shop by my sister and now I am writing to express my dissatisfaction about the TV, which I purchased online from your store last week,

Although the television was supposed to be the best of its type, it did not leave uy live up to my expectations. That the image is of bad quality, coupled with the inability to connect to the Internet stably, makes it impossible for me to enjoy my time

To make matters worse, I have called your company to solve the issue but they have not given me any help yet. I look forward to receiving a letter of apology as well as a full refund or exchange

Thank you for your time and consideration

Yours faithfully,

Mark

Word Count: 129

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by describing the product, expressing dissatisfaction, and requesting a solution. However, it could benefit from a more detailed explanation of the issues and a clearer articulation of the desired solution. The letter falls short of the required 150 words.

Coherence & Cohesion

4.5

The letter's message is mostly understandable, but the flow could be improved. Some sentences are awkwardly phrased, impacting the overall coherence. Better paragraphing and sentence structure would enhance readability.

Lexical Resource

5.5

The vocabulary used is appropriate, but the range could be expanded. More precise and descriptive language would strengthen the letter's impact. Some word choices are slightly inaccurate.

Grammatical Range & Accuracy

3.5

The letter contains several grammatical errors that affect clarity and fluency. Improving grammatical accuracy is crucial for achieving a higher score. The use of grammatical structures is limited.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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