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Letter

Band 4+: Question: You recently stayed at a hotel for a business trip. However, you were unhappy with the quality of the service provided. Write a letter to the hotel manager. In your letter: 1. Describe the issue you faced. 2. Explain how it affected your stay. 3. Suggest what you would like the hotel to do about it.

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Dear sir/madam,

I am writing to express my dissatisfaction of my visit to your service on January 15, 2015.

Firstly, there is no one to receive the entrance, and I asked one of the employees to guide me towards my room. But I was ignored by them, coming to tidy up the room. I checked the cleanliness. It is not matched my expectation. Finally, poor maintenance of the room even the ambiance leads to my headache. I even complained to your staff, but how to improve it. Are you train your staff on this attention again?

Thank you for your observation and I look forward to hearing from you

Word Count: 109

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses all parts of the task, but the description of the issues and suggestions for improvement could be more detailed and clearer. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's structure is understandable, but the flow of ideas could be improved for better clarity and coherence. The numerous grammatical errors impact the overall cohesion.

Lexical Resource

The vocabulary used is adequate but lacks range and precision. More sophisticated language would enhance the letter's impact.

Grammatical Range & Accuracy

3.5

The letter contains several grammatical errors that affect the overall clarity and accuracy. Improving grammatical accuracy is crucial for a higher score.

Answers On The Same Topic:

Question: You recently stayed at a hotel for a business trip. However, you were unhappy with the quality of the service provided. Write a letter to the hotel manager. In your letter: 1. Describe the issue you faced. 2. Explain how it affected your stay. 3. Suggest what you would like the hotel to do about it.

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Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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