The bar chart and table provided compare the customer level of contentment with US airlines in three different years: 1999, 2000, and 2007 based on aspects, including Flight Attendants, Check-in/gate attendants, Ticket prices, Schedules and Comfort of seats.
Generally speaking, customer level of satisfaction grew significantly over the given period, while the reverse was true for dissatisfied passengers. Notably, although customers were mostly happy with flight attendants, the lowest rate was observed in the comfort of seats.
Focusing on level of satisfaction, in 2007, 55% of customers were happy with US airline services, which was almost twice as high as that of unhappy clients. In following year, the figure for the former rose by 4%, peaking at 73% in 2007. By contrast, the proportion of dissatisfied passengers declined over time, going from 32% to less than a quarter.
As far as airline services are concerned, the proportion of satisfaction with flight attendants was 88% in the initial year, which grew substantially over time reaching 92% in 2007. Similarly, the indicator for Price of tickets and Schedules rose dramatically, standing at 65% and 79%, respectively. In contrast, the indicator for gate attendants remained unchanged, increasing slightly to 88% by the end of the period.