The chart and the table represent customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000 and 2007.
Overall, the courtesy of flight attendants represented the largest percentage during the three years and then the price of tickets represented the smallest percentage. Interestingly, the scheduled flights and the unscheduled flights constituted the highest rates at the same years.
According to the table, the courtesy of flight attendants no changed the highest rate around 90% in the three years. The courtesy of check-in , gate attendants and the schedules are next at 89% and 79% , which shows a difference of just one percent. In contrast, the price of tickets constituted the smallest percentage at 45% in the first year and then that rate rose to average of 60%. However, the comfort of seats hadn’t displayed rate anything between 1999 and 2000, then which displayed around 47% in the end period.
The bar chart presents a different picture in terms satisfied customers. The scheduled flights composed the same rate average of 72% in 1999 and 2000, while those rate increased to 74% in 2007. However, the unscheduled flights had the least percent than scheduled flights, which composed around average of 42% between 1999 and 2000. By 2007, this figure had changed to 44%.