The bar chart provides the comparative analysis of passengers’ satisfaction of airlines major, while the table categorizes the satisfied percentage of flying experience over 8 years, starting in 1999.
Overall, It is manifest that the satisfied proportion experienced a steady increase, the opposite trend was witnessed in the data of dissatisfied figures. Additionally, courtesy of flight attendants consistently received the highest ratings throughout the surveyed period.
Looking at the bar in more detail, the figures for satisfied passengers initially stood at 65%, this proportion then grew to 69% in 2000, before reaching a peak of 72% in 2007. Moreover, the proportion of dissatisfied passengers started at the lower level of 32%, before experiencing a marginal decrease to 24% in 2007.
In terms of table, the data of courtesy of flight attendants increased steadily during the timeframe, according to 88%, 90%, 92% in 1999, 2000, and 2007, respectively. The other figures witnessed the similar trend, except for the data of comfortable seats. This figure was not recorded in the 1999 and 2000 while in 2007 not a half of passengers felt good with seats.