The pie chart illutstrate the categories of library visitors at a university, while the table gives the information about results of library user satisfaction survey for five diffferent facilities (library opening hours, helpfulness of staff, availability of books, availability of journals, reliability of wi-fi).
Overall, the overwhelming majority of library visitors were full-time undergraduated students, while the lowest percentage of library users accounted for academic stuff. Most users were highly satisflied by helpfulness of stuff and the least by availability of journals, with lowest percentage of satisfaction.
Well over a half of the library user were in either full-time undergraduate or postgraduate students category (44% and 25% respectively) as opposed to only 16% of part-time postgraduate students. For those on distance learning, only 8% were registered as library users, while minority of library visitors accounted for academic stuff with 7%.
Regarding the level of satisfaction, 65% of library users estimated the library opeining hours as “very satisfied”, while 95% of people were highly satisfied by helfulness of stuff. The proportion of satisfaction regarding availability of books was 50%. The opposite pattern was observed in availability of journals and relibility of wi-fi with 45% and 48% of satisfaction, respectively.
